Yes, it’s that time of year again when the people of Australia give voice to their choice for Australia’s best bank, best credit union, best building society and best car insurer.
Now in its 3rd year, the Mozo People’s Choice Awards are Australia’s most comprehensive customer voted finance awards. Over the past 12 months, a massive 25,000 people have turned in a scorecard on their financial provider. We crunched the numbers and certified the results to bring you the Mozo People’s Choice Awards for 2012.
A big congratulations to the winners and a big thanks to everyone who rated their banks and insurers.
And the 2012 winners are…
Australia’s Best Bank: Victoria Teachers Mutual Bank
Teaching the rest of the banks how its done, Victoria Teachers Mutual Bank have taken out this year’s Australia’s Best Bank crown with an overall rating of 9.01 out of 10. Victoria Teachers Mutual Bank also picked up Australia’s Most Trusted Bank, Australia’s Most Recommended Bank and Australia’s Best Bank Customer Service titles proving they’d done their homework on providing top customer service.
Australia’s Best Direct Bank: ING DIRECT
ING DIRECT have won the hearts of customers yet again this year with an overall rating of 8.65 out of 10, earning them the title of Australia’s Best Direct Bank. Taking out the most Awards of any provider, ING DIRECT also picked up crowns for Best Bank Accounts, Best Debit Cards and Best Term Deposits and a Top 5 Savings Accounts award.
Australia’s Best Big 4 Bank: NAB
For the second year running NAB have topped the polls as Australia’s Best Big 4 Bank with an overall rating of 7.37. NAB also gets the thumbs up for its term deposits and personal loans picking up a Top 5 Award in each category.
Australia’s Best Credit Union: Community CPS
Community CPS has picked up the title of Australia’s Best Credit Union with an overall rating of 8.83. This is the first year Community CPS has been featured in the People’s Choice Awards but we get a feeling it won’t be the last!
Australia’s Best Building Society: Hume Building Society
A stellar performance by Hume Building Society earned them this year’s title of Australia’s Best Building Society. Hume’s overall customer rating was the highest in Australia, a whopping 9.14 out of 10!
Best Car Insurer: REAL
Real Insurance took out this year’s award for Best Car Insurer. With an overall rating of 8.45 out of 10 it appears that Real Insurance are living up to their mantra of real service, real savings.
Winners list 2012
17 award categories were up for grabs in this year’s awards so to find out whether your bank or insurer made it on the People’s Choice Award list check out the People’s Choice Awards page where all the winners and ratings are revealed.
MORE in this month’s Moneyzone:
Who has the best home loans of them all? And car insurance, credit cards, savings products, bank accounts and more? Get the scoop…
View all the main findings with our snazzy Infographic and see which canny big bank is racing up the ratings! Check it out >>>