Business banking satisfaction levels fall yet again

Wednesday 22 August 2012

Article by Mozo

Australia's major banks are still struggling to keep their corporate customers happy, it seems.

New figures released by Roy Morgan Research have shown that business banking clients are generally far from satisfied with the service offered by their lender.

In July, only 63.8 per cent of companies were content with their bank, compared with 76.1 per cent of personal banking customers.

Again, respondents felt that their financial services provider did not communicate with them and did not fully understand the industry they specialise in.

Times are hard for a lot of organisations – a point recently demonstrated by the Australian Chamber of Commerce and Industry, which found that small businesses are facing extremely tough trading conditions at the moment.

Industry communications director at Roy Morgan Research Norman Morris said: "Recent announcements that banks appear to be making very solid profits in what are difficult times for business and many consumers, has the potential to cause more negative reaction."

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Business banking satisfaction levels fall yet again

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