Business banking satisfaction levels revealed

By Mozo ·

It is more important that Aussie companies are happy with their business banking options, as budgets are becoming increasingly tight.

This was recently demonstrated by a National Australia Bank study, which showed that 70 per cent of firms are wary of taking on additional debt because of the precarious state of the global economy.

Leaders at Roy Morgan Research have stated that despite this new cautious approach, business lending is still vital if the Australian economy is to thrive.

Industry communications director Norman Morris believes that lenders should focus on improving customer satisfaction surrounding corporate credit cards and loans in order to boost confidence among enterprises.

The company's latest study found that companies are most happy with financial services provided by Bendigo Bank, with 79.3 per cent of business credit card holders claiming to be satisfied with the bank's offerings.

This was considerably higher than all of the country's other main providers, including Westpac, Commonwealth Bank, National Australia Bank, ANZ and American Express.

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