ABA warns of two new scams

Banking customers have been urged to be aware of two scams that are currently doing the rounds.

The Australian Bankers' Association (ABA) has warned that criminals are targeting people with a bogus customer satisfaction survey and the promise of a bank fee refund.

People are getting in touch with unsuspecting members of the public via phone or email and pretending to be representatives of the ABA. The scammers attempt to wean information out of their targets, including details of their bank accounts.

In some instances – when they claim that a repayment is due – they often ask for people's credit card details.

Chief executive of the ABA Steven Munchenberg insisted that the organisation does not conduct customer satisfaction surveys and will not provide refunds to customers.

He advised anybody who has received a phone call or email of this nature to hang up or discard the message immediately.

If you have already provided information to the criminals, you must get into contact with your bank straight away so that your account can be monitored.

"The ABA is very concerned about any attempts by criminals to defraud bank customers," Mr Munchenberg remarked.

"If anyone has received a call or email such as this, we urge customers to hang up or delete the email. Do not provide any bank details over the phone, internet or through emails."

The Australian Tax Office recently announced it had been forced to deal with 6,000 email scam cases and 4,000 complaints about bogus phone calls so far this year.

Although this seems like a lot, such instances are generally rare, but that doesn't mean Aussies should rest on their laurels.

The ABA has offered a number of tips to banking customers that will help them to protect their accounts.

First and foremost, never share your online banking PIN codes or passwords with anybody and always log into internet banking by using your provider's full URL.

Additionally, try not to use public computers to access your finances and make sure your anti-virus/firewall defences are up to date.

Have a question about credit cards? Ask the money gurus at Mozo Answers.ADNFCR-1761-ID-801480335-ADNFCR