ANZ debt collector set up fake site to track missing customers

ANZ has launched an internal investigation after it was revealed that staff of the bank’s unsecured debt collections team set up a fake Facebook profile to entice customers with bad credit into handing over details.

The allegations involve a fake Facebook persona under the name of Max Bourke which was in fact a ploy by ANZ staff to track debtors who have changed their address without informing the bank.

ANZ spokesman Stephen Ries confirmed that a member of the unsecured debt collections team, which works with customers with personal loans and credit cards, had set up the profile.

’’This type of rogue activity is neither approved or sanctioned by ANZ and it is completely unacceptable,’’ he said in a statement. ’’Disciplinary action will be taken where any staff member is found to have breached ANZ’s code of conduct and our policy on the use of technology."

The news may interest Aussies who wish to compare credit cards in search of the best bank services. ANZ is among the banks currently targeted as part of huge class action against "unfair" exception fees, which has been organised by IMF Australia.

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