Bendigo Bank rated best for credit card satisfaction

By Rebeccah Elley ·
Advertiser disclosure

When it comes to overall credit card satisfaction, Bendigo Bank has been rated the best for customer interaction, its credit card terms, billing and payment options, as well as for its rewards and benefits.

The 2015 Australia Credit Card Satisfaction Study conducted by consulting services provider JD Power Asia Pacific was based on responses from 3,368 Australian credit card customers between April and May 2015.

RELATED: ING DIRECT set to shake up the credit card world

When the results were tallied, Bendigo Bank had an impressive score of 745 out of 1,000, performing the best in customer interaction. Followed closely by Bankwest who took out the second spot with an overall score of 739.

While many credit cards come with some great rewards programs and inbuilt features like complimentary travel insurance and concierge, the research showed only 49% were aware of the benefits that come with their plastic.

The study also asked customers whether they understood credit card rewards programs and only 44% indicated they completely understood how they could rack up rewards points and only 56% knew how to redeem those rewards point.

Credit card comparisons on Mozo - rates updated daily

Search promoted credit cards below or do a full Mozo database search. Advertiser disclosure.
  • Apply By 30 June 2021
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    Bendigo Bank Low Rate Credit Card

    0% p.a. balance transfer for 24 months (Reverts to 11.99% p.a). Low annual fee of $45 and no fees for additional cardholders.

    Purchase rate
    Balance transfer rate
    Annual fee
    Rewards program
    11.99% p.a.
    0% p.a. for 24 months and then 11.99% p.a. (2.00% balance transfer fee)
    $45
    -
    Go to site
    Details
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    St.George Vertigo

    0% p.a. for 28 months on balance transfers requested at card application. 0% balance transfer fee applies. Rate then switches to applicable variable cash advance rate. New cards only, Eligibility criteria and T&Cs apply. Offer ends September 28th 2021.

    Purchase rate
    Balance transfer rate
    Annual fee
    Rewards program
    13.99% p.a.
    0% p.a. for 28 months and then 21.49% p.a.
    $55
    -
    Go to site
    Details
  • Apply By 15 June 2021
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    Mozo Experts Choice 2020
    American Express Qantas Ultimate Card

    Receive 120,000 bonus Qantas Points plus 120 Status Credits when you apply, are approved, and meet the minimum spend criteria of $4,500 in the first 3 months. T&Cs apply. Available to new Card Members only.

    Purchase rate
    Balance transfer rate
    Annual fee
    Rewards program
    20.74% p.a.
    No current offer
    $450
    Qantas Frequent Flyer
    Go to site
    Details
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    Great Southern Bank Low Rate Credit Card

    0% balance transfer rate for 20 months and up to 55 interest free days. No annual fee for the first year and $49 after. Mozo Experts Choice Balance Transfer Platinum Credit Card Winner 2020^

    Purchase rate
    Balance transfer rate
    Annual fee
    Rewards program
    11.99% p.a.
    0% p.a. for 25 months and then 21.74% p.a.
    $49 $0 in the first year
    -
    Go to site
    Details
  • Apply By 7 September 2021
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    Westpac Low Rate

    Enjoy a super low rate of 13.74% with 55 days interest free plus 0% balance transfer for up to 28 months at 1% BT fee. No annual card fee for the first year, $59 thereafter.

    Purchase rate
    Balance transfer rate
    Annual fee
    Rewards program
    13.74% p.a.
    0% p.a. for 28 months and then 21.49% p.a. (1.00% balance transfer fee)
    $59 $0 in the first year
    -
    Go to site
    Details

^See information about the Mozo Experts Choice Credit Card Awards

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