Bendigo Bank rated best for credit card satisfaction

Friday 26 June 2015

Article by Rebeccah Elley

When it comes to overall credit card satisfaction, Bendigo Bank has been rated the best for customer interaction, its credit card terms, billing and payment options, as well as for its rewards and benefits.

2015 Australia Credit Card Satisfaction Study

The 2015 Australia Credit Card Satisfaction Study conducted by consulting services provider JD Power Asia Pacific was based on responses from 3,368 Australian credit card customers between April and May 2015.

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When the results were tallied, Bendigo Bank had an impressive score of 745 out of 1,000, performing the best in customer interaction. Followed closely by Bankwest who took out the second spot with an overall score of 739.

While many credit cards come with some great rewards programs and inbuilt features like complimentary travel insurance and concierge, the research showed only 49% were aware of the benefits that come with their plastic.

The study also asked customers whether they understood credit card rewards programs and only 44% indicated they completely understood how they could rack up rewards points and only 56% knew how to redeem those rewards point.

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