Jury still out on 'Tap N Go' credit card spending

Friday 21 January 2011

Article by Mozo

'Tap N Go' credit and debit card readers, which have started to be rolled out in stores across Australia, offer shoppers speed and convenience, but security concerns remain.

Jury still out on 'Tap N Go' credit card spending

That is according to consumer advocate group Choice, which has released its review of some of the latest trends in hi-tech shopping.

It noted that Tap N Go technology makes transactions faster, can potentially lessen queuing and may also help reduce incidents of consumers leaving cards behind as the card never leaves their hand.

However, the group also pointed to concerns about security as no identification is required when the readers are used.

"There are undeniable benefits to these cards, tech heads will love them, but there are others who have concerns about how they make spending easier," commented Choice spokesperson Ingrid Just.

Consumers aiming to boost their spending power could opt to compare credit cards and other money products in search of the best options. Among the other issues highlighted in the report, Choice said that according to customer feedback, shoppers are frequently frustrated by self-service checkouts, with bagging and weighing technology, a lack of attention shown by customer service assistants and difficulties faced when trying to look up items on touch screens some of the complaints.

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