New ACCCShopper app launched just in time for Christmas

Monday 10 December 2012

Article by Mozo

Shoppers concerned about their consumer rights with Christmas purchases this year need not look any further than the new application by the ACCC (Australian Competition and Consumer Commission) or their credit card purchase protection.

According to SKY News , Australians are expected to spend almost $6.5 billion on Christmas gifts this week. $934 million online and $5.6 billion on in-store retail. The new ACCCShopper app is designed to help consumers find answers to frequently asked questions, know their warranty and guarantee rights and even instantly photograph and store receipts of new purchases straight to their device, reports CNET Australia. According to the ACCC, retailers, including Big W, Target and K-Mart will take a photo of a receipt as proof of purchase.

The application could come in handy for those Christmas gifts that are found faulty or not exactly what the consumer was led to believe. After a recent warning by Fair Trading for shoppers to be aware of gift vouchers terms and conditions, this new application will allow users to store reminders for when a voucher is about to expire.

"Simple disputes over returns, refunds or replacements often leave shoppers bewildered and confused about their rights. The ACCCShopper will help take the worry out of Christmas shopping," said ACCC Deputy Chair Delia Rickard.

Ms Rickard added that Australian Consumer Law provides stronger protections against faulty products, often allowing for repairs, replacements or refunds outside of a manufacturers or retailers warranty period.

Likewise consumers are advised to be aware of their credit card purchase protection offered on their credit card. Many credit cards may offer consumers warranty on their purchases and even price protection if their purchase goes on sale at a later date.

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