New credit card causes problems at Microsoft

Monday 08 December 2008

Article by Mozo

At a time when many people may be struggling with bill payments, one Australian man has had a slightly different problem trying to pay off his email service debts: Microsoft won’t take his money.

The Brisbane Times reports that while Neil Keele is perfectly able to pay the $37.95 annual charge for his Hotmail Plus service, his new credit card is causing a few problems for the software giant.

He encountered the problem when trying to enter his credit card details online, only to be informed that his card was out of date and rejected the payment.

After many hours on the phone, he was informed by tech expert at Microsoft HQ that for some reason, there is a problem with some credit card payments.

To remedy the situation, the representative issued Keele with a credit note, allowing him free service for a year or until the credit card glitch is fixed.

Such occurrences might go some way to explain the results of a recent Deloitte consumer survey, which found that the majority of Aussies prefer hands-on shopping to paying for items over the internet.ADNFCR-1761-ID-18918236-ADNFCR

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