Telstra customers hit with credit card payment fee

Mozo

Monday 20 July 2009

Telstra customers will soon be stung by additional credit card processing fees as a result of a raft of new charges that target those paying their bills in person.

Speaking to the Daily Telegraph, Telstra consumer executive director Jenny Young said that the new charges will help the company recoup the "hundreds of millions of dollars" it spends every year on billing.

"We’re introducing or changing our fees for some payment options which incur higher administration costs. However, Telstra will always be conscious of customers who are experiencing hardship," she said.

Elderly customers will be exempt from the charges, while the company will encourage people to pay via cheque accounts or online savings accounts by offering a waiver for those doing so.

Earlier this month, the Age also warned that credit card customers need to be aware that using plastic overseas can end up being a costly way to make payments.

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