Aussie sales shoppers get refund boost

Friday 17 December 2010

Article by Mozo

Australian shoppers have been granted the right to claim refunds on items originally bought on sale.

Aussie sales shoppers get refund boost

Webster Holdings – the parent company of fashion retailers Marcs, David Lawrence and Jigsaw – has been fined nearly $20,000 by the Australian Competition and Consumer Commission (ACCC) after it stated on receipts and in-store signs that the stores would not offer an exchange, refund or credit on sale goods.

"That is incorrect," ACCC chairman Graeme Samuel said.

"Retailers cannot exclude a consumer's right to a refund or exchange simply because goods are bought on sale."

He added that such signs or notices could mislead shoppers into believing that they have no right to a refund, which may be untrue due to the retailer's statutory obligations.

Consumers aiming to boost their spending power this December could choose to compare debit cards in search of the best options. Mr Samuel also noted that with the Christmas and New Year sales approaching, consumers should be aware that if goods are damaged, do not meet the description or are not fit for purpose, then retailers may not refuse to provide a refund or exchange simply because the goods were bought on sale.

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