Debit card customers affected by shutdown of Westpac ATM network


Friday 06 May 2011

Aussies with Westpac debit cards may have been among those affected by the recent temporary shutdown of the bank's EFTPOS and ATM network earlier this week.

Westpac ATM system goes down for 6 hours

A problem with the company's data centres led the financial institution to turn off its systems and reboot.

The bank stated that it had "lots of back-ups" but that once the issues were identified as an infrastructure problem, it decided it would be faster to reboot everything.

People trying to use their debit cards at ATMs were not the only ones affected by the shutdown, which lasted six hours.

Westpac's online banking was also pushed offline and customers were left for ten hours without access to the service.

Last month, the National Bank of Australia also suffered problems with its technology, which the Australian suggested may have impacted millions of people.

The issue arose with the processing of employer payrolls and other financial transactions, problems that hit not only NAB customers but also other banks that used its processing services.

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