Retailers criticised for 'misleading' refund policies

Wednesday 03 November 2010

Article by Mozo

Some Aussie shoppers are struggling to get refunds on faulty products because of "misleading" retailer policies, it has been revealed.

According to a recent report in the Sunday Telegraph, NSW Fair Trading has recorded 4,577 complaints about defective goods since July last year.

The body states that many consumers are being directed to the manufacturer for refunds, rather than the retailer, because of fine print clauses that make it harder for people to get their money back.

For example, it was reported that IDit, Legendary Computers, Cheap PC Support, Computer Alliance, Computer Support Partners, Quantum PC, SL Computing and Voxcin are among the IT retailers which are telling customers to seek a refund from the manufacturer.

However, the Australian Competition and Consumer Commission (ACCC) stated that retailers could not "refuse, change or limit" their responsibility to provide a refund for faulty goods, even in fine print.

Consumers aiming to boost their shopping power could also choose to compare debit cards and other money products in search of better options. Speaking to the Sunday Telegraph, an ACCC spokeswoman said: "Traders that misrepresent warranty rights run the risk of breaching the Fair Trading provisions.

"Consumers should return faulty goods to the place of sale to discuss their options of replacement, refund or repair."

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