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ActewAGL Electricity

ActewAGL

ActewAGL is Australia’s first utility joint venture and provides energy solutions to homes as well as small businesses in ACT as well as parts of New South Wales.

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Who is ActewAGL?

Based out of Canberra, ActewAGL was set up in the year 2000. It provides electricity, natural gas and green energy solutions to residents and business owners.


ActewAGL availability

ACT NSW QLD NT SA TAS WA VIC

Where does ActewAGL supply electricity?

ActewAGL supplies energy across Canberra, Queanbeyan and southern New South Wales. If you’re looking for electricity plans in one of these areas, you may be eligible to apply to ActewAGL.

ActewAGL electricity plans and packages

ActewAGL offers multiple electricity plans for different areas. Generally, the deals depend on whether you:

  • Pay every bill on time
  • Choose direct debit as your preferred payment option
  • Set your plan for a longer period of time

ActewAGL plans

  • Electricity


Important features for electricity plans with ActewAGL

Solar energySolar energy

If you are looking for clean energy options, you can consider ActewAGL Solar. This will not just be better for the environment but will also help reduce your electricity bills and save money. ActewAGL can install your solar energy system with a 5-year workmanship warranty.

Multiple modes of paymentMultiple modes of payment

You can choose to pay your ActewAGL electricity bills using direct debit, BPAY, Credit Card, phone banking or Centrepay. You can also post a cheque with your payment slip or go personally to make the payment at any Post Office or an ACTewAGL store to make the payment by cash, cheque or EFTPOS.

Digital solutionsDigital solutions

You needn’t bother calling customer care or ask for duplicate copies of your electricity bills in case you were to lose them. You can simply log in to your free epayplus account with ActewAGL and look up your payment history and usage information. The account also allows you to make payments online as well as apply for new offers.

Concessions and discountsConcessions and discounts

There are a number of rebate schemes offered by ACTewAGL if you have a Pensioner Concession card, a Veterans’ Affairs gold card or a Health Care card. Check for the exact eligibility criteria as there are different criteria for applying, for example, the account has to be in the name of the person applying for the rebate. The concession is generally calculated on a daily basis and is shown as a separate line item on each bill.


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Switching and moving your electricity plan with ActewAGL

Switching

It’s quite easy to switch to an ActewAGL electricity plan - all you need to do is fill up a form and provide personal identification documents such as a copy of your your passport or driver’s license. After you have confirmed ActewAGL as your electricity supplier, your current provider will be informed of the change in supplier and the switch will be arranged for when your meter is due for its next reading. This is a smooth process that shouldn’t interrupt your electricity supply.

Moving

You can easily move your existing electricity account to a new address as long as ActewAGL provides energy in that area. Just fill out an online form stating the details of your existing account and requirements for your new home so your account can be moved accordingly.

ActewAGL customer reviews

The Mozo community has rated ActewAGL’s electricity related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

ActewAGL Electricity

Overall 6.7

Price

Bill clarity

Customer service

Green Friendly

121 Reviews

Recent ActewAGL electricity reviews

ActewAGL

ActewAGL Electricity review

Overall rating   10 / 10

About 3 discounts each bill for pensioners

This energy provider gives many discounts including pension rebates. It has been compared by other providers but no one can match the low prices. The overall bill is low and you don’t loose your discounts if you have to ask for an extra two weeks...

Full review

This energy provider gives many discounts including pension rebates. It has been compared by other providers but no one can match the low prices. The overall bill is low and you don’t loose your discounts if you have to ask for an extra two weeks to pay.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   8 / 10

Less

Charmain, New South Wales, reviewed 10 months ago

ActewAGL

ActewAGL Electricity review

Overall rating   4 / 10

Could be more competitive

To my understanding there is little or no competition for electricity providers in ACT

Full review

To my understanding there is little or no competition for electricity providers in ACT

    Price   2 / 10

    Bill clarity   4 / 10

    Customer service   7 / 10

    Green Friendly   6 / 10

Less

Kathleen, Australian Capital Territory, reviewed over 1 year ago

ActewAGL

ActewAGL Electricity review

Overall rating   5 / 10

Good customer service but expensive products

Very expensive but don't get a very good return on my solar. More should be done to go green.

Full review

Very expensive but don't get a very good return on my solar. More should be done to go green.

    Price   4 / 10

Less

Monica, Australian Capital Territory, reviewed about 2 years ago

ActewAGL

ActewAGL Electricity review

Overall rating   9 / 10

Cheap competitive price, excellent services

Excellent customer service

Full review

Excellent customer service

    Price   8 / 10

Less

Naomi, Australian Capital Territory, reviewed about 2 years ago

ActewAGL

ActewAGL Electricity review

Overall rating   10 / 10

Terrific to deal with

too easy, excellent

Full review

too easy, excellent

    Price   9 / 10

Less

Charles, Australian Capital Territory, reviewed about 2 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare ActewAGL

An inefficient electricity plan can really eat into your monthly household bill. That’s why it’s extremely important that you regularly analyse your electricity usage and see if it’s time for change. Plug in your details into Mozo’s energy comparison tool to compare ActewAGL with other electricity providers in your area.

  • Compare Electricity

    Enter your postcode to compare electricity plans in just seconds.

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