ActewAGL is Australia’s first utility joint venture and provides energy solutions to homes as well as small businesses in ACT as well as parts of New South Wales. ActewAGL are also the proud winner of a 2019 Mozo Experts Choice Award in the Electricity category.
Based out of Canberra, ActewAGL was set up in the year 2000. It provides electricity, natural gas and green energy solutions to residents and business owners.
ActewAGL supplies energy across Canberra, Queanbeyan and southern New South Wales. If you’re looking for electricity plans in one of these areas, you may be eligible to apply to ActewAGL.
ActewAGL offers multiple electricity plans for different areas. Generally, the deals depend on whether you:
Electricity
| Solar energySolar energy | If you are looking for clean energy options, you can consider ActewAGL Solar. This will not just be better for the environment but will also help reduce your electricity bills and save money. ActewAGL can install your solar energy system with a 5-year workmanship warranty. |
| Multiple modes of paymentMultiple modes of payment | You can choose to pay your ActewAGL electricity bills using direct debit, BPAY, Credit Card, phone banking or Centrepay. You can also post a cheque with your payment slip or go personally to make the payment at any Post Office or an ACTewAGL store to make the payment by cash, cheque or EFTPOS. |
| Digital solutionsDigital solutions | You needn’t bother calling customer care or ask for duplicate copies of your electricity bills in case you were to lose them. You can simply log in to your free epayplus account with ActewAGL and look up your payment history and usage information. The account also allows you to make payments online as well as apply for new offers. |
| Concessions and discountsConcessions and discounts | There are a number of rebate schemes offered by ACTewAGL if you have a Pensioner Concession card, a Veterans’ Affairs gold card or a Health Care card. Check for the exact eligibility criteria as there are different criteria for applying, for example, the account has to be in the name of the person applying for the rebate. The concession is generally calculated on a daily basis and is shown as a separate line item on each bill. |
It’s quite easy to switch to an ActewAGL electricity plan - all you need to do is fill up a form and provide personal identification documents such as a copy of your your passport or driver’s license. After you have confirmed ActewAGL as your electricity supplier, your current provider will be informed of the change in supplier and the switch will be arranged for when your meter is due for its next reading. This is a smooth process that shouldn’t interrupt your electricity supply.
You can easily move your existing electricity account to a new address as long as ActewAGL provides energy in that area. Just fill out an online form stating the details of your existing account and requirements for your new home so your account can be moved accordingly.
The Mozo community has rated ActewAGL’s electricity related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
I just changed back to ACTEW because it was supposedly cheaper than Australian Energy. However if you miss entering the request to automate payment by the due date, you miss out on the discount.
I just changed back to ACTEW because it was supposedly cheaper than Australian Energy. However if you miss entering the request to automate payment by the due date, you miss out on the discount.
Marcel, Australian Capital Territory, reviewed 18 days ago
Don't forget to ask for discounts, they are usually great with looking for discounts are that suitable for you and there are not additional costs or revert back costs.
Don't forget to ask for discounts, they are usually great with looking for discounts are that suitable for you and there are not additional costs or revert back costs.
Sally ann, New South Wales, reviewed about 1 month ago
Competitive premiums and great customer service.
Competitive premiums and great customer service.
Jacob, New South Wales, reviewed 3 months ago
ActewAgl have been very good to our household. They provided me with a much discounted solar installation and a FREE inspection this week. They are local to Canberra and have a very good sales and service record. I will not be moving from them.
ActewAgl have been very good to our household. They provided me with a much discounted solar installation and a FREE inspection this week. They are local to Canberra and have a very good sales and service record. I will not be moving from them.
Sue, Australian Capital Territory, reviewed 7 months ago
This energy provider gives many discounts including pension rebates. It has been compared by other providers but no one can match the low prices. The overall bill is low and you don’t loose your discounts if you have to ask for an extra two weeks...
This energy provider gives many discounts including pension rebates. It has been compared by other providers but no one can match the low prices. The overall bill is low and you don’t loose your discounts if you have to ask for an extra two weeks to pay.
Charmain, New South Wales, reviewed over 1 year ago
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An inefficient electricity plan can really eat into your monthly household bill. That’s why it’s extremely important that you regularly analyse your electricity usage and see if it’s time for change. You can do this by checking out Mozo's free energy comparison tool.
