ActewAGL Electricity

ActewAGL is Australia’s first utility joint venture and provides energy solutions to homes as well as small businesses in ACT as well as parts of New South Wales.

Who is ActewAGL?

Based out of Canberra, ActewAGL was set up in the year 2000. It provides electricity, natural gas and green energy solutions to residents and business owners.

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Where does ActewAGL supply electricity?

ActewAGL supplies energy across Canberra, Queanbeyan and southern New South Wales. If you’re looking for electricity plans in one of these areas, you may be eligible to apply to ActewAGL.

ACT NSW QLD NT SA TAS WA VIC
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ActewAGL electricity plans and packages

ActewAGL offers multiple electricity plans for different areas. Generally, the deals depend on whether you:

  • Pay every bill on time
  • Choose direct debit as your preferred payment option
  • Set your plan for a longer period of time

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Important features for electricity plans with ActewAGL

Solar energy

If you are looking for clean energy options, you can consider ActewAGL Solar. This will not just be better for the environment but will also help reduce your electricity bills and save money. ActewAGL can install your solar energy system with a 5-year workmanship warranty.

Multiple modes of payment

You can choose to pay your ActewAGL electricity bills using direct debit, BPAY, Credit Card, phone banking or Centrepay. You can also post a cheque with your payment slip or go personally to make the payment at any Post Office or an ACTewAGL store to make the payment by cash, cheque or EFTPOS.

Digital solutions

You needn’t bother calling customer care or ask for duplicate copies of your electricity bills in case you were to lose them. You can simply log in to your free epayplus account with ActewAGL and look up your payment history and usage information. The account also allows you to make payments online as well as apply for new offers.

Concessions and discounts

There are a number of rebate schemes offered by ACTewAGL if you have a Pensioner Concession card, a Veterans’ Affairs gold card or a Health Care card. Check for the exact eligibility criteria as there are different criteria for applying, for example, the account has to be in the name of the person applying for the rebate. The concession is generally calculated on a daily basis and is shown as a separate line item on each bill.

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Switching and moving your electricity plan with ActewAGL

Switching

It’s quite easy to switch to an ActewAGL electricity plan - all you need to do is fill up a form and provide personal identification documents such as a copy of your your passport or driver’s license. After you have confirmed ActewAGL as your electricity supplier, your current provider will be informed of the change in supplier and the switch will be arranged for when your meter is due for its next reading. This is a smooth process that shouldn’t interrupt your electricity supply.

Moving

You can easily move your existing electricity account to a new address as long as ActewAGL provides energy in that area. Just fill out an online form stating the details of your existing account and requirements for your new home so your account can be moved accordingly.

ActewAGL customer reviews

The Mozo communicty has rated ActewAGL products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated ActewAGL’s electricity related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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ActewAGL Electricity
Overall
Price
Bill clarity
Customer service
Green Friendly
182 reviews
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  • ActewAGL Electricity

    Good company

    Great service they help get you out of arrears and there's never any issues

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    Hayley, Australian Capital Territory, reviewed 19 days ago
  • ActewAGL Electricity

    I have been with AGL for many years and i Am happy

    I have been with AGL for many years and I am very satisfied with their product.

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    Jennifer, New South Wales, reviewed 6 months ago
  • ActewAGL Electricity

    We need to catch up with the world

    I am very grateful to live in a country with electricity but I don't understand why in a 1st world country we still Bern coal nuclear power in a much more efficient and environmentally friendly option.

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    Ricky, New South Wales, reviewed 6 months ago
  • ActewAGL Electricity

    Meter reading

    Allows you to enter correct meter reading to be billed more accurately.

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    Bill clarity
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    Kathleen, New South Wales, reviewed 6 months ago
  • ActewAGL Electricity

    Best provider i have had

    ActewAGL has been very good to me throughout the Covid lockdowns in my area and has been extremely understanding with the multiple job losses i suffered as a result of the lockdowns i have had bad experiences in past with other providers and have nothing but good things to say about their customer service and understanding.

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    Carey, Australian Capital Territory, reviewed 7 months ago
  • Compare ActewAGL

    An inefficient electricity plan can really eat into your monthly household bill. That’s why it’s extremely important that you regularly analyse your electricity usage and see if it’s time for change. You can do this by checking out Mozo's free energy comparison tool. 

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    Find energy plans available in your area in just seconds.