Discovery Energy is an electricity retailer that prides itself on its solar power and renewable energy expertise. Signing up to Discovery Energy means you’ll be signing up to a 100% Aussie owned company that’s run by innovators determined to make a difference in the energy market.
Discover Energy’s electricity plans are only available for NSW households.
With Discover Energy, both Aussie households and businesses will be able to sign up to an electricity plan. Residential electricity plans come in two types: the Basic and Economic Saver offers. The Basic electricity plan is a no fuss default offer and the Economic Saver is available in all three NSW distribution zones (Endeavour, Essential and Ausgrid).
All three electricity plans come with no exit fees or lock in contracts, so you’re free to leave at any time. And with the Economic Saver plan, there’s a 5% pay on time discount, plus a 15% guarantee discount, which is a non conditional discount applied to your electricity bill.
Thanks to the Discover Energy Insight app, customers will be able to manage their electricity through the ease of their phones, pay their electricity bills and track which appliances in their homes are using the most electricity and are contributing to their bills.
There are no lock in contracts or exit fees with any Discover Energy electricity plans, so there’s no dramas if it’s not the right fit for your household.
If you ever have an issue with your electricity bill, or want to submit an enquiry, there are many ways to contact Discover Energy, such as email, over the phone or even via live chat.
Manage, pay and understand your electricity bill all in the one place - the Discover Energy Insight app.
Since Discover Energy are experts in all things solar and can help you find the right panels and storage system for your household. Plus, Discover Energy’s partner is the One Stop Warehouse, one of the largest PV solar panel and battery storage distributors in Australia.
Discover Energy get how stressful it can be to move house, which is why they’ve made reconnecting your electricity super easy. Existing Discover Energy customers will need to ‘book their move’ online and organise a day where the electricity will be transferred to their new address. And if you’re a new customer interested in signing up to Discover Energy before you move in, simply provide your moving date and the electricity plan you want connected.
Just keep in mind that you will need to do this at least five business days in advance. Discover Energy also offer a power on guarantee where if you book your move before 1pm during Monday to Friday, your home will have its electricity connected on the next business day.
But if you’re just staying where you are and are looking to switch electricity plans to Discover Energy, you’ll need to get in contact with the Discover Energy customer service team.
The Mozo communicty has rated Discover Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
Discover Energy staff are outstanding. Nothing is a problem for them. They explain and help set up the app as well as explain each point of the app. Always helpful and no long waiting times when I phone them. Absolutely brilliant.