Lumo Energy Gas

Lumo Energy is an Australian company that caters to the energy demands for residential as well as business customers in Victoria, South Australia and Queensland. Its gas plan even picked up a 2020 Mozo Experts Choice Award in the Small Business Gas Plan - South Australia category. 

Who is Lumo Energy?

Lumo Energy started its operations in 2004 as an electricity retailer in Victoria and gradually expanded its reach by selling electricity as well as gas to almost half a million customers in Australia.

Compare energy

Find energy plans available in your area in just seconds.

map icon

Where does Lumo Energy provide gas?

At present Lumo Energy gas plans are available to customers located in Victoria.

ACT NSW QLD NT SA TAS WA VIC
energy icon

Lumo Energy gas plans and packages

You can pick from a number of gas plans or dual fuel bundle for your home with Lumo Energy. The different deal options vary for different states and generally depend on whether you:

  • Always pay your gas bill on time to avail the early bird discount
  • Choose a plan that is linked with Virgin Australia's Velocity Frequent Flyer program and earn points for every dollar you spend with Lumo
  • Prefer a package that has a flexible contract and no transfer fee (ideal for frequent movers and renters!)

key icon

Important features for your gas plan with Lumo Energy

Velocity Flyer points

Ideal for those with an unending quest for wanderlust, Lumo Energy offers a plan that can bring you closer to your next vacation. Lumo has partnered with Virgin Australia's Velocity Frequent Flyer program to offer a package which not only gets you 10,000 Velocity Points when you sign up, it also gives you 6 points for every dollar that you spend with Lumo.

Advantage Online

Lumo Energy’s exclusive shopping program called Advantage Online gives you access to multiple discounts on gift cards, movie tickets and even holiday packages. When you sign up to Lumo Advantage, Lumo Velocity or the Lumo Life package, you automatically also get signed up to Advantage Online.

Multiple payment options

There are several convenient options to pay your gas bill with Lumo Energy. You can make your payment using direct debit, BPAY, Credit Card or Centrepay. In case you are not too comfortable with online or phone banking techniques, you can also choose to mail your cheque or walk into one of the many Australia Post outlets yourself to pay the bill in person.

Rebate schemes

If you’re a customer who is having trouble paying their gas bill due to a difficult financial situation, you can reach out to Lumo Energy for support. Lumo has a special Energy Account Support and Enquiries (EASE) team, which provides access to financial services and support options for customers who are in need. If you feel you need help to pay your energy bills, you can call the EASE team to understand the eligibility criteria and application procedure.

truck icon

Switching and moving your gas plan with Lumo Energy

Switching

New customers can easily switch their gas plan from their current provider to Lumo Energy as long as you are located in Victoria. You can arrange for the switch by filling an online form or calling Lumo directly to understand the different plan options in your area. If you apply online, you will hear back from them within one business day.

Moving

If you’re an existing customer, you can get your plan moved quite conveniently when you are moving homes. You can ask for a transfer online or over the phone if you are moving in five or more business days. But if you need the move to take place more urgently, you’ll have to call to make sure your connection also gets moved in time. You can call Lumo’s energy consultants anytime from Monday to Friday, between 8.30 am and 7 pm.

Lumo Energy customer reviews

The Mozo community has rated Lumo Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated Lumo Energy’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Icon of Gas
Lumo Energy Gas
Overall
Price
Bill clarity
Customer service
Green Friendly
28 reviews
This product does not currently have any community reviews. Be the first to write one.
  • Lumo Energy Gas

    I would like to stay with the gas provider I'm wit

    I have both electricity and gas with lumo been with them longer than couple years cannot avoid not paying them at times feel bit too expensive

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Jason, South Australia, reviewed 9 months ago
  • Lumo Energy Gas

    I would recommend Lumo energy.

    I have been with Lumo for a year now. Signing up was a quick and easy process. The electricity rates at the time was very good and cheap and I locked them in for a year. The billing is simple to understand and you can choose to receive e bills or paper bills at no extra charge. All my bills have been accurate with no mistakes. It was quick and easy to contact them via chat when I had a question, and they answered them promptly. The customer service was good.

    Price
    Bill clarity
    Customer service
    Less
    Anne, Victoria, reviewed about 1 year ago
  • Lumo Energy Gas

    Like that I get a discount when I pay in time

    We have been with lumo energy for gas and electricity for quite a few years now. Our gas bill for one month was nearly $900. I understand gas has skyrocketed however very surprised by this. I’m happy with our electricity bills. They have remained stable. I do like the fact I get a discount if I pay on time

    Price
    Bill clarity
    Customer service
    Less
    Lauren, Victoria, reviewed almost 2 years ago
  • Lumo Energy Gas

    Great Prices & rewards program

    Have been with Lumo over 6 years. Like their prices, never had problems and love their rewards programs.

    Price
    Bill clarity
    Green Friendly
    Less
    Keith, Victoria, reviewed over 2 years ago
  • Lumo Energy Gas

    its cool and trust worthy

    hello mate im doing good i was watching my birds

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Ns, Victoria, reviewed almost 3 years ago
  • Compare Lumo Energy

    Don’t let an inefficient gas plan burn a hole in your pocket. Compare Lumo Energy’s gas plans with other providers in your area and see what works best for your home. Simply type in your postcode into Mozo’s free gas comparison tool and see the results.

    Compare energy

    Find energy plans available in your area in just seconds.