Lumo Energy Gas

Lumo Energy is an Australian company that caters to the energy demands for residential as well as business customers in Victoria, South Australia and Queensland. Its gas plan even picked up a 2020 Mozo Experts Choice Award in the Small Business Gas Plan - South Australia category. 

Who is Lumo Energy?

Lumo Energy started its operations in 2004 as an electricity retailer in Victoria and gradually expanded its reach by selling electricity as well as gas to almost half a million customers in Australia.

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Where does Lumo Energy provide gas?

At present Lumo Energy gas plans are available to customers located in Victoria.

ACT NSW QLD NT SA TAS WA VIC
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Lumo Energy gas plans and packages

You can pick from a number of gas plans or dual fuel bundle for your home with Lumo Energy. The different deal options vary for different states and generally depend on whether you:

  • Always pay your gas bill on time to avail the early bird discount
  • Choose a plan that is linked with Virgin Australia's Velocity Frequent Flyer program and earn points for every dollar you spend with Lumo
  • Prefer a package that has a flexible contract and no transfer fee (ideal for frequent movers and renters!)

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Important features for your gas plan with Lumo Energy

Velocity Flyer points

Ideal for those with an unending quest for wanderlust, Lumo Energy offers a plan that can bring you closer to your next vacation. Lumo has partnered with Virgin Australia's Velocity Frequent Flyer program to offer a package which not only gets you 10,000 Velocity Points when you sign up, it also gives you 6 points for every dollar that you spend with Lumo.

Advantage Online

Lumo Energy’s exclusive shopping program called Advantage Online gives you access to multiple discounts on gift cards, movie tickets and even holiday packages. When you sign up to Lumo Advantage, Lumo Velocity or the Lumo Life package, you automatically also get signed up to Advantage Online.

Multiple payment options

There are several convenient options to pay your gas bill with Lumo Energy. You can make your payment using direct debit, BPAY, Credit Card or Centrepay. In case you are not too comfortable with online or phone banking techniques, you can also choose to mail your cheque or walk into one of the many Australia Post outlets yourself to pay the bill in person.

Rebate schemes

If you’re a customer who is having trouble paying their gas bill due to a difficult financial situation, you can reach out to Lumo Energy for support. Lumo has a special Energy Account Support and Enquiries (EASE) team, which provides access to financial services and support options for customers who are in need. If you feel you need help to pay your energy bills, you can call the EASE team to understand the eligibility criteria and application procedure.

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Switching and moving your gas plan with Lumo Energy

Switching

New customers can easily switch their gas plan from their current provider to Lumo Energy as long as you are located in Victoria. You can arrange for the switch by filling an online form or calling Lumo directly to understand the different plan options in your area. If you apply online, you will hear back from them within one business day.

Moving

If you’re an existing customer, you can get your plan moved quite conveniently when you are moving homes. You can ask for a transfer online or over the phone if you are moving in five or more business days. But if you need the move to take place more urgently, you’ll have to call to make sure your connection also gets moved in time. You can call Lumo’s energy consultants anytime from Monday to Friday, between 8.30 am and 7 pm.

Lumo Energy customer reviews

The Mozo communicty has rated Lumo Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated Lumo Energy’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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Lumo Energy Gas
Overall
Price
Bill clarity
Customer service
Green Friendly
23 reviews
This product does not currently have any community reviews. Be the first to write one.
  • Lumo Energy Gas

    Lumo Gas great service

    Lumo have been a great provider for many years now & they have very good customer service. That also have competitive rates for their gas & their bills are easy to read & always accurate.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    8 / 10
    Less
    Martin, New South Wales, reviewed 24 days ago
  • Lumo Energy Gas

    great surpport and never runs out all year round.

    Gas all year round.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Helen, Victoria, reviewed 30 days ago
  • Lumo Energy Gas

    Lumo has the best prices and will beat others.

    I have been with lumo for many years now and never had a problem with them or their pricing, if I get an offer from some company they either beat or match it, I have found them to have the best prices at all times and they keep me up to date on being on the best plan, they also have good phone support and loyalty reward program called Amegoo that people can get discounts from, at this time i could see myself ever leaving Lumo energy.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Less
    Mario, Victoria, reviewed about 1 month ago
  • Lumo Energy Gas

    high rate

    Rates are really high and never seem to go down but the cost keeps on going up and a bad rebate for solo power.

    Price
    4 / 10
    Bill clarity
    7 / 10
    Customer service
    7 / 10
    Green Friendly
    5 / 10
    Less
    Hayden, Victoria, reviewed about 1 month ago
  • Lumo Energy Gas

    helped their peoples through the pandemic period

    lumo is a great company with excellent customer support there are never any outages and the pricing is reasonable they were there to help the customers through the pandemic.

    Price
    9 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Helen, Victoria, reviewed 30 days ago
  • Compare Lumo Energy

    Don’t let an inefficient gas plan burn a hole in your pocket. Compare Lumo Energy’s gas plans with other providers in your area and see what works best for your home. Simply type in your postcode into Mozo’s free gas comparison tool and see the results.

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