Sanctuary Energy

Sanctuary Energy

A provider of retail energy services to Australian households Sanctuary Energy, also works on property development projects to promote best practice energy efficiency, sustainability and network management practices.

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Who is Sanctuary Energy?

Sanctuary Energy is an electricity retailer with a focus on providing competitive energy plans coupled with a renewable energy infrastructure to the community as well as property development projects.


Sanctuary Energy availability

ACT NSW QLD NT SA TAS WA VIC

Where is Sanctuary Energy available?

Sanctuary Energy provides retail electricity in NSW, South Australia as well as Queensland. If you are looking for electricity plans and packages for your home or business in these states, you may be eligible to apply to Sanctuary Energy.

Sanctuary Energy electricity plans and packages

The Sanctuary Energy electricity plans available to your home will depend on the type of meter you have installed at your home. There is a basic contract for single tariff meters, where you get charged a flat rate for usage up to a set quarterly threshold, then a higher rate for usage that exceeds this. If you have a time-of-use meter you will be charged different electricity rates depending on the time of day. Both options are Standard Retail Contracts, which means that the electricity rates charged are set by the respective state regulatory body and include your distribution network charges.

Sanctuary Energy plans

  • Electricity


Sanctuary Energy features to keep in mind

Renewable energyRenewable energy

Committed towards a sustainable energy future, Sanctuary Energy is working towards offering a variety of cost effective energy saving initiatives so that high prices don’t hold you back from taking up cleaner energy solutions such as solar.

Flexible payment optionsFlexible payment options

You will not have any trouble choosing a convenient way to pay your electricity bills with Sanctuary Energy. There are options to pay with your credit card, set-up a direct debit account or use BPAY. You can also mail a cheque payable to Sanctuary Energy. If you’d rather make the payment in person, you can visit an ANZ branch and do a direct cash deposit into their account.

Bill frequencyBill frequency

Generally, Sanctuary Energy issue electricity bills on a quarterly basis but if you want to spread out your payments in weekly, fortnightly or monthly instalments to help with household budgeting you can also arrange this.

Hardship assistanceHardship assistance

Apart from the rebates provided by the government, Sanctuary Energy also has programs to help residential customers facing financial difficulty. Depending on the kind of assistance required there are options for a short term extension to pay the bill or an arrangement where you can pay the account by making regular instalments over a period of time.


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Switching and moving with Sanctuary Energy

Whether you are an existing customer and moving house to a new suburb or if you are planning to switch to Sanctuary Energy it is easy to do over the phone or via email. If you are unsure which plan will be best for you you can talk to one of the customer service representatives who can help you find a plan that is best suited to your area and electricity usage.

Sanctuary Energy customer reviews

How does Sanctuary Energy rate compared with other energy providers? Read real Sanctuary Energy customer reviews right here on Mozo.

Sanctuary Energy Electricity

Overall 8.5*

Price

Bill clarity

Customer service

Green Friendly

2 Reviews

* Overall rating based on reviews in the past 12 months.

Recent Sanctuary Energy electricity reviews

Sanctuary Energy

Sanctuary Energy electricity review

Overall rating   1 / 10

Expect to throw away a lot of money!

I dislike this provider because it is expensive and costly to get out of.

Full review

I dislike this provider because it is expensive and costly to get out of.

    Price   2 / 10

    Bill clarity   3 / 10

    Customer service   3 / 10

    Green Friendly   0 / 10

Less

Faeann (NSW), reviewed 6 months ago

Sanctuary Energy

Sanctuary Energy electricity review

Overall rating   7 / 10

Contract

Signed a contract I didn't understand.

Full review

Signed a contract I didn't understand.

    Price   4 / 10

    Bill clarity   7 / 10

    Customer service   5 / 10

    Green Friendly   5 / 10

Less

Natasha (NSW), reviewed 9 months ago

Sanctuary Energy

Sanctuary Energy electricity review

Overall rating   10 / 10

Great customer service

Good prices and nice people, highly recommend them.

Full review

Good prices and nice people, highly recommend them.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Christine (SA), reviewed about 1 year ago

Sanctuary Energy

Sanctuary Energy electricity review

Overall rating   7 / 10

Competitive with good rebate

I have no bills as I have solar.

Full review

I have no bills as I have solar.

    Price   7 / 10

    Bill clarity   7 / 10

    Customer service   7 / 10

    Green Friendly   7 / 10

Less

Ian (QLD), reviewed over 1 year ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare Sanctuary Energy

Do you find yourself wondering if your electricity bills are too high and if you could bag a cheaper deal? Stop wondering and run a quick check on Mozo’s free comparison tool to compare Sanctuary Energy with other electricity providers in your area. Just enter your postcode and look up the best electricity plans.

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