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Simply Energy Electricity

Simply Energy

Simply Energy has an extensive energy portfolio, providing electricity, gas and renewable energy options to homes and businesses across Victoria, South Australia, Queensland and New South Wales.

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Who is Simply Energy?

With over half a million residential and business customers, Simply Energy is one of the fastest growing retailers of electricity and energy related services in Australia.


Simply Energy availability

ACT NSW QLD NT SA TAS WA VIC

Where does Simply Energy provide electricity?

Simply Energy provides electricity plans to residential and business customers in Victoria, South Australia, Queensland and New South Wales. If you’re looking for a dual fuel service, Simply Energy gas service is only available in Victoria and South Australia.

Simply Energy electricity plans and packages

As a Simply Energy customer, you’ll have access to competitive tariffs and discounts depending on which state you live in and the electricity plan you choose. Most Simply Energy electricity plans offer guaranteed discounts when you pay your bill via direct debit and opt to receive your electricity bills by email. Some plans have early termination fees so be sure to take this into consideration before locking in any fixed term.

Plus, Simply Energy also offers energy plans that are exclusively available to members of its partner organisations in your state including RACV, NRMA, Hawks and South Sydney Rabbitohs. As well as discounts on your electricity bill, these plans have additional benefits such as bonus gifts and vouchers.

Simply Energy plans

  • Electricity


Key features for Simply Energy electricity plans

Renewable energyRenewable energy

If you’re looking for an environmentally-friendly electricity choice, Simply Energy electricity plans also offer a GreenPower option. When you choose GreenPower, Simply Energy will purchase a selected amount of renewable electricity and add it to the national electricity grid on your behalf.

Energy efficiency solutionsEnergy efficiency solutions

Simply Energy also offers a range of energy efficiency products such as rooftop solar power systems and LED lighting to help you cut back your household’s greenhouse gas emissions as well as save on your electricity bill.

Flexible payment optionsFlexible payment options

Simply Energy offers an extensive range of payment options for you to choose from. If you prefer an online payment method, you can pay your electricity bill via direct debit, BPAY or credit card. Alternatively, you can mail a cheque to Simply Energy or pay in person at your local post office. You can keep on top of your electricity bills by activating your free MyPost Digital Mailbox which notifies you every time your bill is issued so you never miss a payment.

Billing in instalmentsBilling in instalments

If you don’t like piling up your electricity costs over an entire quarter, Simply Energy provides the option to make your payments in instalments up until the due date of your electricity bill.

Manage your account onlineManage your account online

If you’re digitally savvy, you can manage your customer account with Simply Energy completely online. With a digital account, you can do everything at your own convenience whether it’s checking your electricity bill or updating your customer details. Plus, setting up your online account is easy - you’ll just need to provide your customer number, name and postcode.

Concession schemesConcession schemes

Simply Energy offers a variety of concessions and rebates to customers with special circumstances (such as a medical condition). If you need any further information or assistance to apply for a concession, you can call up Simply Energy’s customer support team.


Switching and moving with Simply Energy

Switching

If you want to switch to Simply Energy electricity services, you can do so in four easy steps:

  1. Select an energy plan online
  2. Choose a bill payment option (i.e. manual payment, direct debit etc.)
  3. Select your energy type (i.e. electricity, gas, or both)
  4. Confirm

You may also need to provide additional information if you have solar panels or a feed in meter and if you’re on a Flexible Pricing Tariff.

Moving

If you’re an existing customer of Simply Energy, you can arrange to have your energy services transferred to your new residence in just a matter of minutes. You will need to call up Simply Energy’s relocation team at least three business days before you move out.

For new customers the process of setting up your new electricity account is just as easy but you’ll also need to allow for a couple of days to get your connection sorted out - so don’t leave it to the last minute.

Simply Energy customer reviews

The Mozo community has rated Simply Energy electricity services on a range of different criteria from pricing and bill clarity to customer satisfaction and green energy. Here’s a summary of ratings for the last 12 months and recent reviews for you to read.
Simply Energy Electricity

Overall 7.2

Price

Bill clarity

Customer service

Green Friendly

266 Reviews

Recent Simply Energy electricity reviews

Simply Energy

Simply Energy Electricity review

Overall rating   2 / 10

Unfortunately not great customer service reps.

Signed up to them for both gas and electricity. I have had nothing but problems with them. The customer service centre isn't very sure of what they are trying to explain. On our initial sign up, it took double the amount of time to change over due...

Full review

Signed up to them for both gas and electricity. I have had nothing but problems with them. The customer service centre isn't very sure of what they are trying to explain. On our initial sign up, it took double the amount of time to change over due to simply energy mixing up our contract. They also sent us a meter reader out when when they were not supposed to. I just have had lots of little issues with them.

    Price   6 / 10

    Bill clarity   7 / 10

    Customer service   1 / 10

    Green Friendly   6 / 10

Less

Rachel, South Australia, reviewed 11 days ago

Simply Energy

Simply Energy Electricity review

Overall rating   8 / 10

Bonus movie tickets make me happy!

I have been with Simply Energy for a few years now and they have been good. The added bonus of getting gold class tickets with my bill makes paying it seem like I'm getting a present each quarter.

Full review

I have been with Simply Energy for a few years now and they have been good. The added bonus of getting gold class tickets with my bill makes paying it seem like I'm getting a present each quarter.

    Price   8 / 10

    Bill clarity   9 / 10

    Customer service   9 / 10

    Green Friendly   6 / 10

Less

Jessica, South Australia, reviewed 26 days ago

Simply Energy

Simply Energy Electricity review

Overall rating   3 / 10

What customer service?

I placed 22 solar panels on my roof. It took several calls yo find out about me credits and by this time I had $2000.00 in store. I was wondering how they would cover me and the ended up sending me four advanced bills working on past estimates....

Full review

I placed 22 solar panels on my roof. It took several calls yo find out about me credits and by this time I had $2000.00 in store. I was wondering how they would cover me and the ended up sending me four advanced bills working on past estimates. I'm now waiting for my quarterly bill and don't know what to expect.

    Price   5 / 10

    Bill clarity   3 / 10

    Customer service   2 / 10

    Green Friendly   5 / 10

Less

Ken, New South Wales, reviewed 28 days ago

Simply Energy

Simply Energy Electricity review

Overall rating   7 / 10

Competitive prices and great customer service.

We have been with Simply Energy for quite a number of years and we find that we are pretty well served by them for both Electricity and Gas both in price and service and their staff are more than helpful.

Full review

We have been with Simply Energy for quite a number of years and we find that we are pretty well served by them for both Electricity and Gas both in price and service and their staff are more than helpful.

    Price   8 / 10

    Bill clarity   8 / 10

    Customer service   8 / 10

    Green Friendly   8 / 10

Less

Robin, Victoria, reviewed about 1 month ago

Simply Energy

Simply Energy Electricity review

Overall rating   10 / 10

Electricity.

Amazing company. They are very helpful.

Full review

Amazing company. They are very helpful.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Kylie, Victoria, reviewed about 1 month ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare Simply Energy

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