With over half a million residential and business customers, Simply Energy is one of the fastest growing retailers of electricity and energy related services in Australia.
Simply Energy provides electricity plans to residential and business customers in Victoria, South Australia, Queensland and New South Wales. If you’re looking for a dual fuel service, Simply Energy gas service is only available in Victoria and South Australia.
As a Simply Energy customer, you’ll have access to competitive tariffs and discounts depending on which state you live in and the electricity plan you choose. Most Simply Energy electricity plans offer guaranteed discounts when you pay your bill via direct debit and opt to receive your electricity bills by email. Some plans have early termination fees so be sure to take this into consideration before locking in any fixed term.
Plus, Simply Energy also offers energy plans that are exclusively available to members of its partner organisations in your state including RACV, NRMA, Hawks and South Sydney Rabbitohs. As well as discounts on your electricity bill, these plans have additional benefits such as bonus gifts and vouchers.
If you’re looking for an environmentally-friendly electricity choice, Simply Energy electricity plans also offer a GreenPower option. When you choose GreenPower, Simply Energy will purchase a selected amount of renewable electricity and add it to the national electricity grid on your behalf.
Simply Energy also offers a range of energy efficiency products such as rooftop solar power systems and LED lighting to help you cut back your household’s greenhouse gas emissions as well as save on your electricity bill.
Simply Energy offers an extensive range of payment options for you to choose from. If you prefer an online payment method, you can pay your electricity bill via direct debit, BPAY or credit card. Alternatively, you can mail a cheque to Simply Energy or pay in person at your local post office. You can keep on top of your electricity bills by activating your free MyPost Digital Mailbox which notifies you every time your bill is issued so you never miss a payment.
If you don’t like piling up your electricity costs over an entire quarter, Simply Energy provides the option to make your payments in instalments up until the due date of your electricity bill.
If you’re digitally savvy, you can manage your customer account with Simply Energy completely online. With a digital account, you can do everything at your own convenience whether it’s checking your electricity bill or updating your customer details. Plus, setting up your online account is easy - you’ll just need to provide your customer number, name and postcode.
Simply Energy offers a variety of concessions and rebates to customers with special circumstances (such as a medical condition). If you need any further information or assistance to apply for a concession, you can call up Simply Energy’s customer support team.
If you want to switch to Simply Energy electricity services, you can do so in four easy steps:
You may also need to provide additional information if you have solar panels or a feed in meter and if you’re on a Flexible Pricing Tariff.
If you’re an existing customer of Simply Energy, you can arrange to have your energy services transferred to your new residence in just a matter of minutes. You will need to call up Simply Energy’s relocation team at least three business days before you move out.
For new customers the process of setting up your new electricity account is just as easy but you’ll also need to allow for a couple of days to get your connection sorted out - so don’t leave it to the last minute.
The Mozo communicty has rated Simply Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
The Mozo community has rated Simply Energy electricity services on a range of different criteria from pricing and bill clarity to customer satisfaction and green energy. Here’s a summary of ratings for the last 12 months and recent reviews for you to read.
Easy to deal with. They make sure when estimate your bills you don't fall behind.
More Simply Energy electricity customer reviewsI’ve always just believed that al long as the lights are on with few issues, it didn’t matter who sent the bill. Following recent storms in Victoria (obviously not due to any fault of the billing company), we continued to receive weekly usage estimates, something I actually had previously valued as a customer, telling me how much electricity we were using and the estimated cost…… The issue is that we had No electricity for 4 weeks. I realise that it’s probably computer generated etc but this has really bothered me. Over 200,000 people were without electricity in and around us and some had to remain at home during that time. Receiving bill estimates when no service is available is a disgrace. I suppose a positive is that there’s a discount for bills being paid on time so we appreciate that.
More Simply Energy electricity customer reviewsi do think all power companies are about the same, if one has a better price for electricity then why would one stay?
More Simply Energy electricity customer reviewsCompared to my previous provider, Simply Energy rates are better suited to income earners in my bracket…highly recommend them.
More Simply Energy electricity customer reviewsGreat company, friendly service and reasonable prices. Overall very happy with the service they provide to my household.
More Simply Energy electricity customer reviewsWant to know how Simply Energy stacks up against other electricity providers? No worries, all you'll need is our energy comparison tool!