As one of Australia’s fastest growing energy retailers, Simply Energy now services the energy needs of over half a million residential homes and businesses.
While Simply Energy retails electricity in Victoria, South Australia, Queensland and New South Wales, at present it provides gas to residential customers and businesses in Victoria and South Australia only. If you’re looking for a gas plan or a dual energy service and live in one of these states, you may be eligible to sign up with Simply Energy.
Simply Energy gas plans are only available as part of a dual fuel package, which means that you’ll also need to switch your electricity service to Simply Energy. There are a range of competitive Simply Energy dual fuel plans available which have discounts if you pay your bill via direct debit and opt for e-billing. Some of Simply Energy gas and electricity plans are for a fixed contract period so be sure to think about your ongoing energy needs as you will need to pay a termination fee if you opt out of your contract early.
If you are a member of one of Simply Energy’s partner organisations (RACV, Hawks) or you want rewards like free movie tickets you could get additional discounts with one of the exclusive plans on offer.
You can choose from an extensive range of payment options including direct debit, BPAY or credit card. If you prefer an offline payment method, you can mail a cheque to Simply Energy or pay up in person at your local post office. You can also safeguard yourself against forgetting to pay your bill by activating your free MyPost Digital Mailbox which will give you a friendly reminder when your bill is issued.
With Simply Energy you can have the flexibility to pay your gas bill in instalments up until the due date instead of waiting for the bill to stack up over weeks.
If you do your everyday banking online, you’ll also be happy to hear that you can manage your customer account with Simply Energy completely online. To set up your account, you’ll just need your customer number, surname and postcode. Once your account is activated, you’ll have the ability to check your gas bill whenever you like, update your customer details as well as set up a direct debit.
There are a number of state based energy concessions or rebates that you may be eligible for. For instance, Victoria and New South Wales have concessions available to customers if they or someone in their household require specific medical equipment. If you need assistance to apply for a concession or just want to know more, Simply Energy’s customer support team is there to help.
If you’re considering a switch to Simply Energy as your new gas provider, the application process is relatively straightforward. After you’ve picked the energy plan you want, you’ll need to choose a payment type, select an individual energy plan or bundle and click confirm. If you have solar panels, a feed in meter or if you’re on a Flexible Pricing Tariff, you may be required to give further information.
Simply Energy has a relocation team on call to help you seamlessly transfer your gas services to your new home. If you are the account holder, you will need to contact the relocation team at least three business days before you move out. Ensure that you have details of your new address as well as your electricity and gas meter numbers ready. While the relocation team is generally available during business hours on weekdays, you can fill in an online form to request a call back if it’s more convenient for you.
The Mozo communicty has rated Simply Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
See how the Mozo community scored Simply Energy gas services on a range of different specifications including pricing, bill clarity and customer satisfaction. Here’s a summary of ratings for the last 12 months and recent reviews for you to read.
I have had issues with simply energy even though I've been with them the longest. They have many times, put my bills up and said I didn't pay, but I keep all my receipts and once they realise this it changes. So this happened recently,(this week), with my gas bill, and once they realised I'd paid what I said I had, they put my bill up to nearly $500 and said that it was the 'seasonal rate!'. They have done this a few times too, so if it is seasonal then why not do it every year!? I'm about ready to sign up elsewhere. I wouldn't refer them to anyone I know!
We’ve had no concerns at all with our gas supply and so are glad for that. The Simply energy account is easily set out so that makes it easier to understand and follow. I believe that their prices are comparable to other companies so have no complaints.
I found Simply Energy to be an ok provider, but I honestly have had a better provider. In the beginning they were great, easy to sign up, easy to understand with great discounts for certain things, like paying on time, allowing part payment options, etc... But as the years went on, they got more difficult to understand. The bills made no sense and I still have trouble understanding them, the customer service over the phone is even harder to understand and sometimes it's like they either don't like their job, or have had too many annoying calls, but that doesn't mean that I have to take their attitude. Don't get me wrong, they have some great customer service operators that are great, polite and very helpful, but the majority is not as good. I even have to be put through to the management most of the time as they can't understand me at all! But they are very green, still have great payment plans and options and discounts for on time payments and concession. There have been other issues, so my advice is to always keep your receipts and photocopy them as they can fade quickly. For now, I'm just waiting and seeing at this point wether I stay or change!
I found them to be pretty good when I signed up and for the first year or so, but then it got complicated and I was starting to wish I'd stayed with my first ever provider. I have had issues with them regarding payments that they say I didn't pay, even though I keep all my receipts, and when I called they would get harder to understand, which is mainly because they were a call centre elsewhere which did not fill me with confidence! But in the last year or so, things are getting better, my bills are lower, where they should be, they let me do part payment plans which suit me well, but the call centre is still the same. I'm just waiting and seeing at this point. I may still change but it's been a while since I first signed up with them.
Find out whether you’re getting the best gas deal available in your area using Mozo’s user-friendly comparison tool. With just your postcode, you can compare Simply Energy’s plans and services with other gas suppliers in your area.