As one of Australia’s fastest growing energy retailers, Engie (formerly Simply Energy) now services the energy needs of over half a million residential homes and businesses.
While Engie retails electricity in Victoria, South Australia, Queensland and New South Wales, at present it provides gas to residential customers and businesses in Victoria and South Australia only. If you’re looking for a gas plan or a dual energy service and live in one of these states, you may be eligible to sign up with Engie.
Engie gas plans are only available as part of a dual fuel package, which means that you’ll also need to switch your electricity service to Engie. There are a range of competitive dual fuel plans available which have discounts if you pay your bill via direct debit and opt for e-billing. Some of Engie gas and electricity plans are for a fixed contract period so be sure to think about your ongoing energy needs as you will need to pay a termination fee if you opt out of your contract early.
If you are a member of one of Engie’s partner organisations (RACV, Hawks) or you want rewards like free movie tickets you could get additional discounts with one of the exclusive plans on offer.
You can choose from an extensive range of payment options including direct debit, BPAY or credit card. If you prefer an offline payment method, you can mail a cheque to Engie or pay up in person at your local post office. You can also safeguard yourself against forgetting to pay your bill by activating your free MyPost Digital Mailbox which will give you a friendly reminder when your bill is issued.
With Engie you can have the flexibility to pay your gas bill in instalments up until the due date instead of waiting for the bill to stack up over weeks.
If you do your everyday banking online, you’ll also be happy to hear that you can manage your customer account with Engie completely online. To set up your account, you’ll just need your customer number, surname and postcode. Once your account is activated, you’ll have the ability to check your gas bill whenever you like, update your customer details as well as set up a direct debit.
There are a number of state based energy concessions or rebates that you may be eligible for. For instance, Victoria and New South Wales have concessions available to customers if they or someone in their household require specific medical equipment. If you need assistance to apply for a concession or just want to know more, Engie’s customer support team is there to help.
If you’re considering a switch to Engie as your new gas provider, the application process is relatively straightforward. After you’ve picked the energy plan you want, you’ll need to choose a payment type, select an individual energy plan or bundle and click confirm. If you have solar panels, a feed in meter or if you’re on a Flexible Pricing Tariff, you may be required to give further information.
Engie has a relocation team on call to help you seamlessly transfer your gas services to your new home. If you are the account holder, you will need to contact the relocation team at least three business days before you move out. Ensure that you have details of your new address as well as your electricity and gas meter numbers ready. While the relocation team is generally available during business hours on weekdays, you can fill in an online form to request a call back if it’s more convenient for you.
The Mozo community has rated Engie products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
See how the Mozo community scored Engie gas services on a range of different specifications including pricing, bill clarity and customer satisfaction. Here’s a summary of ratings for the last 12 months and recent reviews for you to read.
Whenever I have a problem they are quick to respond and even if I may not be happy with the outcome I at least feel I was listened to and the person listening had a good grasp of company policy.
I personally love cooking with gas but the cost is sky rocketing of late and i will probably be using it less
simply energy is a fantastic company for all your gas and electricity needs and it's customer service and pricing is second to none !
Their a service with great prices and products, and although the cost of electricity has gone up alot, our gas has remained quite low, plus they allow part payment plans so you can keep up with everything. I don't really understand the bills, but there is probably someone else who would understand them. All in all a really good company.
They are easy to manage and easy paid.
Find out whether you’re getting the best gas deal available in your area using Mozo’s user-friendly comparison tool. With just your postcode, you can compare Simply Energy’s plans and services with other gas suppliers in your area.