Now in their seventh year, the Mozo Experts Choice Awards are a place where we highlight the products out there that we believe offer great value to Australians.
For the 2020 NBN plan awards, we analysed plans from 105 NBN retailers.
“Finding a fast, affordable, and reliable NBN internet plan isn’t easy as there are a myriad of options out there. ” said Mozo Experts Choice judge, Peter Marshall.
“Whether the current climate has got you working from home, if you’re a Netflix buff or an avid online gamer who needs super-fast speeds, we’ve done the hard work for you. Our Mozo Experts Choice Awards will help you find an affordable NBN plan to suit your particular needs.”
For details on how we crunched the numbers and determined our winners see our 2020 Mozo Experts Choice Awards NBN Plans methodology report.
Standard: Suitable for everyday internet use such as emails and social media, general browsing and basic streaming.
Standard Plus: Suitable for basic movies & music downloads, gaming, video calls and HD streaming.
Premium: Suitable for small businesses and working from home. Also great for intensive gaming using Steam, Xbox Live, PSN and HD streaming with large upload and download capabilities.
This category assessed Premium plans with fixed term contracts offering the NBN’s top speeds and no data limits.
For this category, the judges looked at plans with fixed term contracts for the middle tier NBN speed, with no limit on data usage.
This award was for people looking for a more entry level internet service that may not need the high speeds of other tiers, and have lower data usage. In this category, plans with a data limit of at least 250GB could qualify, as long as there was a substantial price benefit.
Plans in this category had to offer the top level NBN speeds, and have unlimited data allowance, but with no fixed term contract.
Mid-tier speeds are enough for many internet users, so for this category the judges found those that had no contract, but the best prices on offer.
Servicing those with more basic internet usage needs, these plans are great for people wanting to avoid being locked into a plan for a set period of time.
Running since 2014, the Mozo Experts Choice Awards recognise products that deliver exceptional value or benefits to consumers Australia-wide.
See our methodology report for more detailed information on how we performed product comparisons and determined the final winners for the NBN awards for 2020.
In carrying out the Mozo Experts Choice Awards for NBN broadband services we assessed 105 retailers of home connections listed on the NBNCo website in April, 2020. Retailers servicing a limited geographic area were excluded, as were plans for businesses. There were 85 retailers that met the minimum support hours criteria.
We aim to include most NBN providers in the market in the Mozo Experts Choice Awards. However, not every product on the market will be included in our review. Any product we review must be available in the market at the time of our analysis.
For the Mozo Experts Choice Awards, we compared the NBN plan options based on our key criteria and this is what we highlight on this page. Some of the NBN plans listed will have more options available or allow you to add on more data for an extra cost.
There isn’t one single best or cheapest NBN plan for everyone, but there is going to be a best plan for your individual needs. This is why we’ve reviewed available NBN plans based on a range of criteria such as whether the plan has a lock-in contract term or not, the amount of data included in the plan, and the NBN speed.
There are three main NBN speeds worth considering - Standard, Standard Plus, and Premium. The speed that you will need for your home will depend on the number of devices you have, and the things you’ll be doing on those devices like gaming, streaming movies or just browsing the internet. At the top of this page, we’ve included a quick summary of each speed to help you determine which NBN plan speed will best suit you.
The peak hours of home internet usage are between 7pm and 11pm. As this is the busiest time for the network, the typical evening speed is a much more accurate indicator of how fast your internet will be, rather than the maximum speed available on your plan.
The Mozo Experts Choice Awards are overseen by AJ Duncanson and Peter Marshall. AJ is Mozo’s Data Director. He is a data scientist and actuary, and has worked in financial services and product comparison for over 30 years. Peter has been in the industry even longer, and as Research Manager he leads Mozo’s team of analysts that perform all the analysis behind the Mozo Experts Choice Awards.
Please get in touch with us to discuss by emailing or phoning our account management team on 02 9037 4368.
The NBN is the national broadband network currently being built around Australia by NBNCo to provide all Australians with fast broadband and telephone services. NBNCo does not offer internet plans, they are simply responsible for the network infrastructure and rollout. To choose an NBN plan that will best meet your budget and needs, you need to contact a NBN retailer (like the ones listed above).