Bankwest launches real time mortgage Application Tracker
Article by Kelly Emmerton
Bankwest has recently launched the online Application Tracker, which allows Aussie borrowers to check the status of their home loan application in real time.
The Tracker, which may be the first of its kind to hit Australia, gives potential borrowers the ability to check in on their application status 24/7 and keep them informed at all steps of the process, from initially lodging the application, through to approval and their first repayment.
Bankwest’s Executive General Manager of Retail, Andrew Whitechurch, said the Application Tracker was a way to meet customers’ needs in an increasingly digitised world.
“By listening directly to our customers we found that while they love person to person interaction, in a rapidly evolving digital world they also expect to be able to track the progress of their home loan themselves via digital channels, and to be kept up to date immediately at key points throughout the process,” he said.
“Buying a home or investment property is a big decision and can be a stressful and emotional time. Bankwest’s Application Tracker aims to make things as simple and as easy as possible.”
The Application Tracker has been available on home loan applications starting from October.