Home loan customers to receive advice via video

ANZ home loan customers will be able to receive expert mortgage advice without having to shuffle their schedules in order to visit their nearest branch.

As part of a $1.5 billion project aimed at making its services more user-friendly, the bank has introduced new videoconferencing technology that will enable people to receive face-to-face specialist guidance through a live link.

The company has been piloting the use of Cisco's video calling systems in branches that are in less accessible parts of the country.

Chief executive officer at the bank Philip Chronican said ANZ will be the first Aussie bank to use the technology on a major scale.

"There will also be a significant investment in our online channels which will include the introduction of live chat on anz.com and other services," he remarked.

ANZ mortgage customers will also be awaiting the bank's latest announcement on interest rates, which is expected to be made later this week.

The firm's main rivals – Westpac, Commonwealth Bank and National Australia Bank – have all cut their rates already, but not by the full 25 points stipulated by the Reserve Bank of Australia.

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