BankVic Standard Variable Home Loan

BankVic (formerly Police Credit) is an excellent, honest and competitive bank with an emphasis on customer service. We have had our personal and home loans through them for several years and have had other people, such as our conveyancer describe them as being excellent to work with. When you call them you can always get a person that you can have a conversation and joke with if you like and everything gets sorted quickly. Their products offer a great balance of features and competitiveness. They won't be the cheapest in the market but they don't sting you with hidden fees and charges either. Improvements; the main things they could improve are their network of fee-free ATMS and their online platform. They especially need to implement 2-factor authentication for the banking platform, as I think they are probably the only bank that doesn't at this point. Although, they do ring you quickly re any suspect transactions.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

Less

BankVic have great customer service. They are reliable, informative and very helpful. The only negative is that they don't have many branches open on Saturdays.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

BankWest underestimated property valuation far from other banks. I had applied for refinance and found Bankwest undervaluing property atleast 50k less than other banks. How come such a big difference? Shame on business for not giving a fair go to customers and not even reasoning why.

Price   1 / 10

Features   0 / 10

Customer service   1 / 10

Convenience   0 / 10

Trust   0 / 10

Less

I love BankVic! Great rates, friendly service and a range of competitive products.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

I asked for a home loan by the phone and it was set up for me with only one visit to sign the paper work, and they rang me to let me know it had been approved. No Fuss No Bother and always notified of any increases or decreases right away. I have been with the PC union for about 16 to 18 years now and could not speak more highly of them, they are always very polite and very help full. Something the big banks should take note of.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less