Australian Seniors Insurance Agency car insurance

Australian Seniors Insurance Agency offers the following car insurance policies

Rates and fees verified as correct at 29 September, 2021. Other information correct at the time of writing. Advertiser disclosure.

Product Monthly premiums available Maximum no claim discount Online discount Choice of repairer
Comprehensive Car Insurance

Yes

Not Published

10%

No

How is Australian Seniors Insurance Agency car insurance rated?

Mozo users have rated Australian Seniors Insurance Agency car insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

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Australian Seniors Insurance Agency car insurance
Overall
Value for money
Policy coverage
Customer service
Claims handling
Trust

6 Reviews

Recent Australian Seniors Insurance Agency car insurance reviews

Australian Seniors Insurance Agency Comprehensive Car Insurance
Overall 10/10
Prompt follow up on my first claim.

I've had 1 not at fault accident. The claim was dealt with promptly. A hire car was available the next day. Repairer did an excellent job.

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I've had 1 not at fault accident. The claim was dealt with promptly. A hire car was available the next day. Repairer did an excellent job.

Value for money
8/10
Policy coverage
10/10
Customer service
10/10
Claims handling
10/10
Trust
10/10
Less
Gary, Victoria, reviewed 6 months ago
Australian Seniors Insurance Agency Comprehensive Car Insurance
Overall 10/10
Awesome.

Easy to deal with.

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Easy to deal with.

Value for money
10/10
Policy coverage
10/10
Customer service
10/10
Claims handling
10/10
Trust
10/10
Less
Tracey, Victoria, reviewed 6 months ago
Australian Seniors Insurance Agency Comprehensive Car Insurance
Overall 2/10
Increased premium for not-at-fault claim

After 20 years of accident-free driving and no claim history, last February my car was severely damaged whilst parked on the street. The person at fault for reversing into my car was identified straight away and he admitted fault. I still decided to file a claim as I was assured on the phone by one of Australian Seniors' customer service representatives that my premium would not go up if I wasn't at fault. Claim was ok even though I was only given a choice of a limited number of approved repairers and the claim wasn't processed straight away. I was overall happy about my experience with Australian Seniors until the time of renewing my policy which went up considerably. I rang customer service to ask the reason of the policy increase and I was told it was because of my claim. Not at fault, was lied to at the moment I submitted my claim and got charged afterwards even if I was assured my premium wouldn't go up as a result. I am sure all calls are recorded but Australian Seniors didn't even look into taking responsibility for the deceitful advice they had provided before I filed my claim. Higher excess, less coverage and no rewards whatsoever for being a returning customer. The person on the line was not willing to help nor reconsider the details of my policy at all. I would have expected much better given the great reviews. I am very disappointed considering I paid more than with other insurers believing it would be a peace of mind. Boy was I wrong.

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After 20 years of accident-free driving and no claim history, last February my car was severely damaged whilst parked on the street. The person at fault for reversing into my car was identified straight away and he admitted fault. I still decided to file a claim as I was assured on the phone by one of Australian Seniors' customer service representatives that my premium would not go up if I wasn't at fault. Claim was ok even though I was only given a choice of a limited number of approved repairers and the claim wasn't processed straight away. I was overall happy about my experience with Australian Seniors until the time of renewing my policy which went up considerably. I rang customer service to ask the reason of the policy increase and I was told it was because of my claim. Not at fault, was lied to at the moment I submitted my claim and got charged afterwards even if I was assured my premium wouldn't go up as a result. I am sure all calls are recorded but Australian Seniors didn't even look into taking responsibility for the deceitful advice they had provided before I filed my claim. Higher excess, less coverage and no rewards whatsoever for being a returning customer. The person on the line was not willing to help nor reconsider the details of my policy at all. I would have expected much better given the great reviews. I am very disappointed considering I paid more than with other insurers believing it would be a peace of mind. Boy was I wrong.

Value for money
2/10
Policy coverage
2/10
Customer service
1/10
Claims handling
3/10
Trust
1/10
Less
Alessandra, Victoria, reviewed 10 months ago
Australian Seniors Insurance Agency Comprehensive Car Insurance
Overall 0/10
No customer service but quick to take your money

I have been trying to tell them i do not wish to renew. I called and waited two hours yesterday and have been waiting 45 min today. Yesterday I finally got through. I mentioned I was not happy with the long wait. While waiting I tried calling again selecting "new Policy" and I got through immediately, twice! This clearly shows they are available to take peoples money but not around for service! Do not use them!

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I have been trying to tell them i do not wish to renew. I called and waited two hours yesterday and have been waiting 45 min today. Yesterday I finally got through. I mentioned I was not happy with the long wait. While waiting I tried calling again selecting "new Policy" and I got through immediately, twice! This clearly shows they are available to take peoples money but not around for service! Do not use them!

Value for money
0/10
Policy coverage
0/10
Customer service
0/10
Trust
0/10
Less
Brian, Queensland, reviewed over 1 year ago

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