Kango Cover Travel Insurance

Kango Cover

Are you looking at buying travel insurance from Kango Cover for your next overseas trip? Whether you’re after a single, couple, family or group insurance policy, Kango Cover has multiple options for all kinds of travellers. Read on for a quick background on the company and the policies it offers.

About Kango Cover travel insurance

Kango Cover is an Australian travel insurance provider that has been offering policies since 2011. The brand is part of the 1Cover Travel Group and is underwritten by Allianz Australia Insurance Limited, one of the largest Underwriters of travel insurance in Australia.

Rates and fees verified as correct at 07 December, 2016. Other information correct at the time of writing.

Kango Cover plans

From overseas single trip travel insurance to an annual multi-trip policy, Kango Cover has a number of products catering to different kinds of travellers and holiday plans. They offer competitive rates with five levels of cover, starting from the budget Joey cover to a fully comprehensive Big Red policy. Check out all your options in the table below:

  • Events

  • Limits shown apply

  • Overseas emergency hospital expense

  • Overseas emergency medical assistance

  • Maximum excess

  • Cancellation fees

  • Pay extra for no excess

  • Luggage and personal effects

  • Additional accomodation & travel

  • Emergency companion

  • Resumption of journey

  • Hospital cash allowance

  • Accidental death

  • Permanent disability

  • Loss of income

  • Credit Card fraud and replacement

  • Travellers cheques

  • Travel documents

  • Rental vehicle excess

  • Alternative travel expenses

  • Personal liability

  • Pre existing conditions

  • Asthma

  • Cancer

  • Cardiovascular disease

  • Mental health problems

  • Diabetes

  • Epilepsy

  • High cholesterol

  • High blood pressure

  • Pregnancy

  • Blood thinning medication

  • Activities covered

  • Bungee jumping

  • Conservation work

  • Mountain biking

  • Mountaineering

  • Rock climbing

  • Scuba diving

  • Sky diving

  • Surfing

  • Trekking

  • Snow sports

  • Ocean Cruise

    • Joey

    • Per person

    • $5,000,000

    • $5,000,000

    • 250

    • Events
    • $1,500,000

    • Pre existing conditions
    • Activities covered
    • Optional

    More info
    • Rock Wallaby

    • Per person

    • $5,000,000

    • $5,000,000

    • 150

    • $10,000

    • Events
    • $3,000

    • $2,000,000

    • Pre existing conditions
    • Activities covered
    • Optional

    More info
    • Wallaby

    • Per person

    • $5,000,000

    • $5,000,000

    • 150

    • $12,500

    • Events
    • $5,000

    • $2,500,000

    • Pre existing conditions
    • Activities covered
    • Optional

    More info
    • Eastern Grey

    • Per person

    • $12,500,000

    • $12,500,000

    • 100

    • $12,500

    • Events
    • $6,000

    • $10,000

    • $10,000

    • $6,000

    • $4,000

    • $2,500,000

    • Pre existing conditions
    • Activities covered
    • Optional

    More info
    • Big Red

    • Per person

    • Unlimited

    • Unlimited

    • 100

    • $15,000

    • Events
    • $7,500

    • $15,000

    • $15,000

    • $5,000

    • $6,000

    • $50,000

    • $50,000

    • $1,000

    • $1,000

    • $1,000

    • $4,000

    • $2,000,000

    • Pre existing conditions
    • Activities covered
    • Optional

    More info
    • Annual Multi-Trip (35 days)

    • Per person

    • Unlimited

    • Unlimited

    • 100

    • $15,000

    • Events
    • $7,500

    • $15,000

    • $15,000

    • $5,000

    • $6,000

    • $50,000

    • $50,000

    • $1,000

    • $1,000

    • $1,000

    • $4,000

    • $2,500,000

    • Pre existing conditions
    • Activities covered
    More info
    • Annual Multi-Trip (60 days)

    • Per person

    • Unlimited

    • Unlimited

    • 100

    • $15,000

    • Events
    • $7,500

    • $15,000

    • $15,000

    • $5,000

    • $6,000

    • $50,000

    • $50,000

    • $1,000

    • $1,000

    • $1,000

    • $4,000

    • $2,500,000

    • Pre existing conditions
    • Activities covered
    More info
    • Annual Multi-Trip Wintersports (35 days)

    • Per person

    • Unlimited

    • Unlimited

    • 100

    • $15,000

    • Events
    • $7,500

    • $15,000

    • $15,000

    • $5,000

    • $6,000

    • $50,000

    • $50,000

    • $1,000

    • $1,000

    • $1,000

    • $4,000

    • $2,500,000

    • Pre existing conditions
    • Activities covered
    More info
    • Annual Multi-Trip Wintersports (60 days)

    • Per person

    • Unlimited

    • Unlimited

    • 100

    • $15,000

    • Events
    • $7,500

    • $15,000

    • $15,000

    • $5,000

    • $6,000

    • $50,000

    • $50,000

    • $1,000

    • $1,000

    • $1,000

    • $4,000

    • $2,500,000

    • Pre existing conditions
    • Activities covered
    More info
  • Events

  • Limits shown apply

  • Overseas emergency hospital expense

  • Overseas emergency medical assistance

  • Maximum excess

  • Cancellation fees

  • Pay extra for no excess

  • Luggage and personal effects

  • Additional accomodation & travel

  • Emergency companion

  • Resumption of journey

  • Hospital cash allowance

  • Accidental death

  • Permanent disability

  • Loss of income

  • Credit Card fraud and replacement

  • Travellers cheques

  • Travel documents

  • Rental vehicle excess

  • Alternative travel expenses

  • Personal liability

  • Pre existing conditions

  • Asthma

  • Cancer

  • Cardiovascular disease

  • Mental health problems

  • Diabetes

  • Epilepsy

  • High cholesterol

  • High blood pressure

  • Pregnancy

  • Blood thinning medication

  • Activities covered

  • Bungee jumping

  • Conservation work

  • Mountain biking

  • Mountaineering

  • Rock climbing

  • Scuba diving

  • Sky diving

  • Surfing

  • Trekking

  • Snow sports

  • Ocean Cruise

    • Joey

    • Per group

    • $10,000,000

    • $10,000,000

    • 250

    • Events
    • $3,000,000

    • Pre existing conditions
    • Activities covered
    • Optional

    More info
    • Rock Wallaby

    • Per group

    • $10,000,000

    • $10,000,000

    • 150

    • $20,000

    • Events
    • $6,000

    • $4,000,000

    • Pre existing conditions
    • Activities covered
    • Optional

    More info
    • Wallaby

    • Per group

    • $10,000,000

    • $10,000,000

    • 150

    • $25,000

    • Events
    • $10,000

    • $5,000,000

    • Pre existing conditions
    • Activities covered
    • Optional

    More info
    • Eastern Grey

    • Per group

    • $25,000,000

    • $25,000,000

    • 100

    • $25,000

    • Events
    • $12,000

    • $20,000

    • $20,000

    • $12,000

    • $4,000

    • $5,000,000

    • Pre existing conditions
    • Activities covered
    • Optional

    More info
    • Big Red

    • Per group

    • Unlimited

    • Unlimited

    • 100

    • $30,000

    • Events
    • $15,000

    • $30,000

    • $30,000

    • $10,000

    • $12,000

    • $100,000

    • $100,000

    • $2,000

    • $2,000

    • $2,000

    • $4,000

    • $4,000,000

    • Pre existing conditions
    • Activities covered
    • Optional

    More info
    • Annual Multi-Trip (35 days)

    • Per group

    • Unlimited

    • Unlimited

    • 100

    • $30,000

    • Events
    • $15,000

    • $30,000

    • $30,000

    • $10,000

    • $12,000

    • $100,000

    • $100,000

    • $2,000

    • $2,000

    • $2,000

    • $4,000

    • $5,000,000

    • Pre existing conditions
    • Activities covered
    More info
    • Annual Multi-Trip (60 days)

    • Per group

    • Unlimited

    • Unlimited

    • 100

    • $30,000

    • Events
    • $15,000

    • $30,000

    • $30,000

    • $10,000

    • $12,000

    • $100,000

    • $100,000

    • $2,000

    • $2,000

    • $2,000

    • $4,000

    • $5,000,000

    • Pre existing conditions
    • Activities covered
    More info
    • Annual Multi-Trip Wintersports (35 days)

    • Per group

    • Unlimited

    • Unlimited

    • 100

    • $30,000

    • Events
    • $15,000

    • $30,000

    • $30,000

    • $10,000

    • $12,000

    • $100,000

    • $100,000

    • $2,000

    • $2,000

    • $2,000

    • $4,000

    • $5,000,000

    • Pre existing conditions
    • Activities covered
    More info
    • Annual Multi-Trip Wintersports (60 days)

    • Per group

    • Unlimited

    • Unlimited

    • 100

    • $30,000

    • Events
    • $15,000

    • $30,000

    • $30,000

    • $10,000

    • $12,000

    • $100,000

    • $100,000

    • $2,000

    • $2,000

    • $2,000

    • $4,000

    • $5,000,000

    • Pre existing conditions
    • Activities covered
    More info
= Covered = Not covered

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).


Inclusions, exclusions and other key features to look out for

Winter activities

If you’re off for a holiday in the snow, you can opt for Kango Cover’s Winter Sports pack to include activities like skiing, snowboarding and tobogganing to your insurance policy. This will also give you additional benefits in case of situations like an avalanche, piste closure or if your equipment gets damaged and you need to hire new ski gear.

Fine print: Your claim can be rejected if you do not report the loss, theft or damage to your winter sports equipment within 24 hours to the police or an appropriate authority. You will need to provide a written statement of the report as well as receipts or other reasonable proof of ownership.

Adventure and sports

Kango Cover’s Sports and Activities pack is ideal for sports lovers. It covers a wide range of activities such as canoeing, trekking and amateur athletics. You can check the complete list of activities as well as the relevant terms and conditions on the company’s website.

Fine print: Be sure to read all the exclusions to this cover because your claim can be denied if it arises from you participating in, training or preparing for any professional sport or competition.

Business trip insurance

Corporate travellers can take advantage of the Business Insurance pack - this provides cover for loss or damage to business equipment, equipment hire, emergency courier expenses, loss or theft of business money and expenses for the replacement of staff to attend a planned overseas meeting if you are unable to attend due to injury or sickness.  

Fine print: You may not be reimbursed for lost business equipment if it was left unsupervised in a public place.

Precious items

In case you’re planning to carry any expensive belongings with you on your trip, you can look at purchasing Kango Cover’s high value items cover. Additional cover can be purchased for specified items, with up to $4,000 for any one thing.

Fine print: Remember that items like jewellery, bicycles and watercraft (other than surfboards) are excluded from this cover.

Family and group cover

For families or groups looking for travel insurance deals, Kango Cover has options they can consider. The Kango family cover provides insurance for any two adults named on the Certificate of Insurance travelling together, including spouse, de facto or adult travelling companion plus their financially dependant. Kango can also cover a group of up to 25 people on one policy.

Fine print: ‘Dependant’ refers to your children or grandchildren who are under the age of 21, not in full time employment, and are travelling with you on the journey.

Essential information for ensuring a successful Kango Cover travel insurance claim

Selecting the perfect travel insurance policy with all the required specifications is one thing, it’s also equally essential to know in advance what information you need to file a claim so that in the event you do need to it doesn’t get delayed or rejected. Here are some quick tips to ensure a successful claim with Kango Cover:


How to make a claim with Kango Cover

Making an insurance claim with Kango Cover is a fairly straightforward process. Here are three simple steps that you can follow while filing a claim request:

Call Kango Cover: First of all, call the Kango Cover Claims Team and they’ll inform you of the next steps keeping in mind your specific situation. Before calling however, it’s a good idea to keep your policy number handy to speed things up.

Get your documentation ready: Once the claims team has guided you to the next stage, you’ll need to provide documentation to support your claim. Every kind of insurance claim may need different types of documentation. For instance, a medical or dental claim will require medical reports and receipts, whereas in case you’ve lost your luggage you’ll need to report it immediately to the police and provide a written notice as well as proof of ownership.

Complete and submit the claims form: Even if you’ve reported the matter over the phone, make sure you’ve submitted full details of any claim in writing within 30 days of your return. Download, print and complete the Kango Covers Claims Form and attach any supporting documentation. You can then submit the claim via post or email. The provider will then process your claim within 10 business days of receiving the complete claims form with all necessary documents.


How is Kango Cover rated by the Mozo Community?

The Mozo community has rated Kango Cover’s travel insurance policies and services on different specifications ranging from value for money to customer satisfaction.

Kango Cover travel insurance

Overall 9.0*

Value for money

Trust

1 Reviews

* Overall rating based on reviews in the past 12 months.

Recent Kango Cover travel insurance reviews Recent Kango Cover travel insurance reviews

Kango Cover

Kango Cover travel insurance review

Overall rating   9 / 10

All different coverage for great price

Very cheap insurance company that just covers you if you get into real trouble. Didn't have to make a claim, but I'm sure it would have been easy.

Full review

Very cheap insurance company that just covers you if you get into real trouble. Didn't have to make a claim, but I'm sure it would have been easy.

    Value for money   10 / 10

    Trust   8 / 10

Less

Adam (VIC), reviewed over 2 years ago

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Compare Kango Cover policies with other Australian Insurers

With a wide range of travel insurance providers and policies available in the market, it’s always advisable to compare the different products before finalising anything for your trip. Use Mozo’s travel insurance comparison tool to find the best policy suited to your holiday plans. Just feed in some basic travel details like your destination, travel dates and number of travellers to compare Kango Cover travel insurance policies with other providers.  And if you’re after more information about travel insurance check out our useful travel insurance guides or read real traveller’s tips at our best $20 series.

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