The fun facts behind the awards

Monday 26 September 2011

Article by Mozo

After we crunched all the numbers to reveal Australia’s best financial institutions, we dove back into your 23,000 written reviews to uncover some very interesting trends behind the Mozo People’s Choice Awards 2011.

Say my name, say my name.

If your name is David or Michelle, you now know that you share the most popular names within the Mozo community.

A typical Mr. Mozonian is called David (210 reviewers) followed by John (200) and Peter (178). For the fairer sex, Michelle takes the crown of Mrs. Mozonian (177 reviewers) with Karen (135) and Sarah (119) runners-up.

What do we care about?

Service was the number one term mentioned (5039 times) in all Mozo reviews in the past 12 months. Fees (4138) and interest (3865) came in next, suggesting that it’s not enough for banks to treat you nicely – you want substance behind that smile.

We were also intrigued by some rather oddball terms that cropped up in your reviews. Here are some of our faves: helicopter, vicar, throats, rabbit, cheese.

Who says banking has to be boring?

Big, Big love

Whatever your stance on the Big 4, the big 4 have found avid supporters within the Mozo community. Leading the charge is NAB, with the term “love NAB” appearing 30 times in our reviews. “Love ANZ” (28) and “love Westpac” (28) came in equal second while Commonwealth Bank trails the pack with 20 adoring mentions.

Coincidentally (or not), this little pearl is right in line with overall scores for the Big 4 banks with NAB taking gold, and CommBank the wooden spoon.

When did we rate?

Mozonians generally like writing reviews during the middle of everything. The most popular time to write reviews was around midday (12-1pm), particularly mid-week on a Wednesday (19% of reviews). But few of us were as keen to tap away about our money issues on the sabbath, with only 8% of reviews written on Sunday.

Interestingly, the 27th of the month was the most common date to post a review. Perhaps it has something to do with our end of month bank statements?


The winners revealed

For the full run-down of results, including the award for Australia’s best bank, checkout the People’s Choice Awards page.

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