Run for your lives, save yourselves!
After being pre approved by 2 other banks for a personal loan my partner decided to apply thru ADCU due to the fact the interest rate was low and we assumed having an active account with them would make the process easier and faster. Wow were we...
After being pre approved by 2 other banks for a personal loan my partner decided to apply thru ADCU due to the fact the interest rate was low and we assumed having an active account with them would make the process easier and faster. Wow were we wrong! !! He first called to discuss the options and apply and was told we would get a callback. Never happened. We then applied online and 2 weeks later, with no callbacks, unkept promises of a speedy resolution so we would not lose the car we wanted, discussions with management, and constantly doing the follow-up we were told to apply for a lesser amount, which me did. To then a week later being denied. Mind you all we received to tell us this was an email saying "we tried to call, please call back " (lies!), which we did. 3 times. No notes on file btw so no help anywhere. To then go to the manager again to be told of the denial. Absolutely disgusting! !!! We since reapplied thru MY Credit Union. Approved in 3hrs for the amount we wanted and has been proactive in contacting us and calling us back exactly when they say they will. The whole process with ADCU has caused so many issues with the owner of the vehicle we are buying, my partner and I getting to work (shift work in opposite directions of the city) and other repayments. For the sake of your mental health. ...... run people! Run!!!!
Reply from Australian Military Bank
Thanks for getting in touch regarding the experience with your partners personal loan.
We appreciate your feedback and would like to pass onto management so that we can investigate and provide coaching and feedback to our staff. Unfortunately we are unable to provide a record of your particular application after an investigation of our files.
We would be extremely grateful if you could email firstname.lastname@example.org with some details including your partners member number so we can ensure this is properly resolved.
Again we are sorry to hear about your experience and hope we can provide you with a better service in the future.