Australian Military Bank Unsecured Personal Loan - Excellent Credit (Variable)

After being pre approved by 2 other banks for a personal loan my partner decided to apply thru ADCU due to the fact the interest rate was low and we assumed having an active account with them would make the process easier and faster. Wow were we wrong! !! He first called to discuss the options and apply and was told we would get a callback. Never happened. We then applied online and 2 weeks later, with no callbacks, unkept promises of a speedy resolution so we would not lose the car we wanted, discussions with management, and constantly doing the follow-up we were told to apply for a lesser amount, which me did. To then a week later being denied. Mind you all we received to tell us this was an email saying "we tried to call, please call back " (lies!), which we did. 3 times. No notes on file btw so no help anywhere. To then go to the manager again to be told of the denial. Absolutely disgusting! !!! We since reapplied thru MY Credit Union. Approved in 3hrs for the amount we wanted and has been proactive in contacting us and calling us back exactly when they say they will. The whole process with ADCU has caused so many issues with the owner of the vehicle we are buying, my partner and I getting to work (shift work in opposite directions of the city) and other repayments. For the sake of your mental health. ...... run people! Run!!!!

Price   8 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

Less

We had a seven year loan that was supposed to be complete in November last year but has been extended by four months through no fault of our own. Their policy is to raise interest rates whenever they want (there was a space of 13 days between one rise)! And not to raise the repayments it's just a little surprise package when you thought that you should have been out of debt, and to top it off we are now paying interest on interest until the debt is paid out, apparently it's all there in the small print. No notification in writing of changes, you are supposed to read all of your monthly account statements to be fully informed of changes. Apparently it is better for customers' budgeting purposes not to raise repayments, but how can it be fair to extend the time of a loan without consulting the customer in the first place, the only ones that benefit through this so called policy is the ADCU.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

Less