It’s very disappointing to confirmation of account details from a bank you have never spoken to. I called at 11.07 am today 20/8/2021 was on hold for 28 mins to find out someone was applying for a loan in my account. They asked me for my number in case they lost the call, I gave it to them and got no call back. I call back and 29 mins later I get through. Speak to a guy who knows how to aggravate someone by not answering questions when asked. In total I have spent 1 hour and 20 mins to be rudely hung up on because someone is fraudulently using my name to get a loan from the bank. If someone doesn’t return my call by 5 pm today 20/8/21.
Using 86 400 was an experiment for me as I had never used a neobank. The user interface was a bit confusing to start with but I started to get the hang of it. The interest rate of 1.2% at the time of writing this is the best in the market and the use of OSKO for real time transfer is amazing. There were limits to the amount of money I could pay out of the account which was annoying but I think they increased the limits by a bit. One other con of 86 400 is they only allow you to earn the 1.2% up to $50K per account (max of 3 accounts) which is annoying and probably done to inflate their numbers of new accounts IMO. Other than that, it's been great to use and better than Up and Volt.
This bank has a user friendly app and customer service is quite possibly the best I've encountered ever. My only issues are that the call centre is only open during business hours Monday to Friday and there are no physical branches. Other than that, A1 for service.
The bank offers a competitive interest rate. I also enjoy the user interface as it is sleek and fast. They also have payID. The disadvantage is it's reliability in bad economic times as it is a Neobank, i'm not sure how safe my money is. No physical branches.
Still getting used to app-only banking, and it still lacks some features of an ING for example, but the rates, fees and other card features are right up there. The requirements to achieve higher savings rates are much easier to meet than other banks.
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