I've given this negative review because of a recent storm we had that put me into financial hardship but they still gave me overlimit fines repeatedly. I did make contact and ask them to please give me some time because of the natural disaster but they did not respond to me. I contacted them again and the same thing. Their fees and charges are over the top. Their interest rate is okay though.
The worst customer service ever. Rude consultants. Took over 5min to go through security questions. Because I needed to provide them with my bank details , I was asked to call them back when I had them. Even though it was in the other room, wanted to speak to their manager. They put me on hold and after 10min still holding.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.