Great bank, the staff are lovely and very helpful. The only drawback is the cards don’t work with Apple Pay. They have recently updated their app, which was dreadful but seems better now.
Easy to deal with and fast approval.
The customer service as well as the interest rates make this credit union one of the 'must consider' options when refinancing or getting a new home loan. What they lack in features, they make up for with savings and customer service.
Easy process with great rates and service!
They did their job
Rebecca was excellent - made life very easy and manageable for 2 working people
This review is worse than the last. Really disillusioned with the BCU at present. Have been with them for over 30 years. When I relocated 2 years ago they advanced me $20,000 variable rate secured mortgage for renovations to my property. I have never defaulted on a payment, my pension has gone in every two weeks, I have a credit card which has never been behind. I recently applied for a $6000 top up for more work on my house. I was declined - age discrimination - said they did not want to "saddle me with more debt" because I am 71 years old. Am really really angry and insulted and am in the process at the moment of trying to change everything over to another provider closer to where I live. I have recently acquired some casual work - one day a week - so have resubmitted my application to BCU just to see what they come back with but do not expect any joy. Totally disillusioned.
Kerrie was awesome in helping us get what we needed and very flexible when we changed our goals.
I would have changed my home loan to you if not for the governments unfair and outdated policies placed on us.
Kerrie looked after us through the whole process and made our homeLoan experience very easy considering we were interstate, I would recommend bcu to anyone just because of the great service we got from Kerrie
Thanks Grant for a professional stress free experience!
Every time you rang the office the manager was there to talk to you and discuss issues. Customer focus is very high.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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