Proximity of Branches close to home and work and most places I travel to within Victoria. Staff at Branches are well trained, informed and always willing to help. The Bendigo Bank website and Internet Banking process is more straightforward and user friendly than Citibank, Westpac and Bank of Melbourne. Telephone customer assistance is terrific and local (not outsourced overseas). Coin counting machines in many Branches. Bendigo Bank supports local communities in a real and visible way.
Good product, personalised service, small enough that you get to know the staff personally, bank supports community, plenty of branches so you can find one wherever you go.
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