I've been with Citibank for the past 3 years and I always recommend making an account to my family and friends! The pros of Citibank is their reliability, no account fees and transaction fees. Citibank has always helped me whenever there was a suspicious activity on my account and their security is very tight. I also travel overseas a lot and it's been really good to be able to withdraw money from overseas ATMs without any fees and excellent exchange rates! I can always speak on the phone with a customer representative within 5 minutes, or visit a branch for friendly staff. Cons is there are not many Citibank ATMs around Sydney except in CBD areas, however Citibank does have affiliations with some banks in Australia to use their ATM without a fee
I have had nothing but problems with my Citibank Visa debit. Originally got it for travel in the USA; the account sign-on was so problematic, it was useless. Customer service is non existent. Honestly, the security features make the account too difficult to use.
I like this bank because they are one of the very few that doesn't charge additional fees when withdrawing funds from an overseas ATM or maybe a purchase using their Plus Transaction Debit card. This is the perfect card for travelling with. I don't like that they don't have a reward system for using this card.
The citibank plus account is really great. Unfortunately, though, Citibank's iPhone app and internet banking really let them down. It's almost a deal breaker. Fortunately the flexibility and value that the citibank plus account allows somewhat makes up for it. I still have to have a bank account with another bank though, solely because Citibank's ATMs aren't widespread enough, and because of Citibank's poor netbanking.
I like Citibank's debit card because it has the smart chip giving me faster transactions. It also allows me to pay for items online and has the card size that will fit into my wallet nicely. A pro of this card is that it has the smart chip. Cons are that the numbers and letters wear out and can make it hard to see.
Citibank charge no transactions, no overseas currency exchange fees and the linked savings account has a competitive interest rate. I recommend this account to all my friends - so far three have signed up.
I have been with my bank for a banking lifetime, some 40 years. In that time I have not had not even on one occasion to register even one complaint. A good bank should be invisible yet supportive of your financial situation, not intruding into your money worries but being a balm to your financial worries, with interest rates which remain competitive, with a small overdraft facility to act as a buffer for you, products like a mortgage facility and redraw facility as well as a day to day service which can be administered from the comfort of my own home, with the convenience of internet banking without diminishing the courteousness, the respect that makes it a pleasure when I have to ring them or have a person to person transaction.
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