Customer service is from a distance, not personal and when I/R offered on savings products like (term deposits) not competitive even with similar size banks, the decision to continue to use is easy. Customer satisfaction/retention evidenced by continued use of products.
Citibank are wherever I am in the world. I like my banking the way I have come to rely on big brand food outlets, everywhere, reliable, refreshing and consistent. Citibank is my Starbucks.
This bank strives to be number 1 in offering the most competitive term deposit rates for their customers. Their friendly and helpful staff are always willing to assist in maximising the very best returns on investments.Their are no cons with this bank which is why they are up in front as one of Australia's market leaders in the banking industry.
When assigned a Relationship Manager it is hard to get in touch with them. Particularly in a falling market or Fixed Term bank. Perhaps it goes back to all people help everyone.
My account was "at call" and when I wanted to withdraw my money, it took two weeks to get access to it. I tried to withdraw online and transfer to another account but this didnt work.
Term deposit rate is often higher than other banks and as a customer I do not pay Annual Fee for a Gold or Platinum Card with comprehensive rewards program. Deposit carries Govt. guarantee of up to a million dollars in deposit held.
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