Service from a distance & competitive savings opts
Customer service is from a distance, not personal and when I/R offered on savings products like (term deposits) not competitive even with similar size banks, the decision to continue to use is easy. Customer satisfaction/retention evidenced by continued use of products.
Competitive rates and exceptional customer service
This bank strives to be number 1 in offering the most competitive term deposit rates for their customers. Their friendly and helpful staff are always willing to assist in maximising the very best returns on investments.Their are no cons with this bank which is why they are up in front as one of Australia's market leaders in the banking industry.
Term deposit rate is often higher than other banks and as a customer I do not pay Annual Fee for a Gold or Platinum Card with comprehensive rewards program. Deposit carries Govt. guarantee of up to a million dollars in deposit held.
Mozo community reviewer, New South Wales, reviewed almost 12 years ago
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