Customer service is from a distance, not personal and when I/R offered on savings products like (term deposits) not competitive even with similar size banks, the decision to continue to use is easy. Customer satisfaction/retention evidenced by continued use of products.
Citibank are wherever I am in the world. I like my banking the way I have come to rely on big brand food outlets, everywhere, reliable, refreshing and consistent. Citibank is my Starbucks.
This bank strives to be number 1 in offering the most competitive term deposit rates for their customers. Their friendly and helpful staff are always willing to assist in maximising the very best returns on investments.Their are no cons with this bank which is why they are up in front as one of Australia's market leaders in the banking industry.
When assigned a Relationship Manager it is hard to get in touch with them. Particularly in a falling market or Fixed Term bank. Perhaps it goes back to all people help everyone.
My account was "at call" and when I wanted to withdraw my money, it took two weeks to get access to it. I tried to withdraw online and transfer to another account but this didnt work.
Term deposit rate is often higher than other banks and as a customer I do not pay Annual Fee for a Gold or Platinum Card with comprehensive rewards program. Deposit carries Govt. guarantee of up to a million dollars in deposit held.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Different interest rates apply to different amounts or different interest payment frequencies.
Want more? Compare all 85 term deposits in the Mozo comparison engine.Compare more term deposits
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.