Took four weeks for assessment to be approved after hitting a kangaroo in the country. I was informed this was because the accident happened in the country. Seems like second class cover for rural dwellers or for those who travel outside Melbourne. We were less than 1 hour from the CBD.
I would recommend Comminsure as they allow your choice of repairer, which was a big factor in my insurance search. They also allow you to pay your insurance in monthly instalments and a great price.
Comminsure are using their own designated "agreed value" for my write-off on settlement for my claim as well as deducting unused premiums and unused rego and CTP which I paid for from my settlement! Beware Comminsure rip-offs.
I have been with CommInsurance for year after year. Later I discovered that they have been taking money from my account not only for insurance but for a charity too - $800 per month. When I asked them they say you sign up for charity when signing up for insurance with us but I never signed anything other than insurance. I asked for evidence and they say we will investigate. After a year they claim that they did not find anything and refused to refund me. Still following it, looks like legal action is only way to get back my money. Be careful when signing anything and make sure you read their stupid policy, it isn't easy to read all.
They are easy to get a hold of but not very helpful when it comes to making a claim for a hire car from the insurance company that covered the car that ran into my car while it was parked.
I think they are over priced for their insurance. I had to make a claim as someone hit me. It was a nightmare having to deal with their customer service who never followed up on the complaint, leaving me to pay the excess.
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