For 10 weeks I’ve asked for a simple letter against a third part and they have ignored me. If they can’t even give me a letter admitting they don’t cover a issue so I can sue some one else who is at fault. Good luck getting any help from them. I have three houses covered and a car insurance and a lone loan and still they ignore me. Go some were else. Good luck when major issues happen. 2 days I’d called and never got a calm back.
We put in a claim in early Feb this year it is now may and still has yet to be resolved. There has been no communication from them only when I call them. Every time I do they tell me I need to send more information they have the builder's report and the plumbing report but now they say the reports don't have enough information on them. Once I have my outcome I will be changing. They charge way too much and they have poor customer skills. They don't speak English well enough to understand them. I do not recommend it.
Staff at comminsure were poorly trained and difficult to understand. My quoted price was fine but tying up the loose ends, which shouldn't have been all that hard, was almost impossible. It was all because staff were difficult to understand and didn't seem to know what to do. It was frustrating and we had to move on to another insurer simply because it was all too hard.
They consistently overprice our insurance year after year it goes up ridiculously. We have to call them every year to get it back down to a “fair” price. Our land is at the same level as everyone else in the street yet we pay 5 times the insurance because out backyard touches flood water (we live on top highest point of the slope land) if we go under in a flood (never has come anywhere close to our house..impossible) the rest of the street is going under too! Extremely unfair!
I have been with this insurer only for 3 months so I cannot say much about the claims handling and their customer support that much. But I have reviewed few insurance companies while taking insurance and have done comparisons and then I have realised that they are giving a good price for a nice insurance coverage. It is a big brand so I have that faith in their name and also I have noticed a lot of good reviews about them. I will still recommend it to family and friends as they are a big name with a good price.
We have trusted CommInsure with our house and contents insurance for 13 years. On the two times we have needed to make a claim, (both following burglaries) we have been very happy with the service, empathy, and professionalism, and we have not had to wait very long to receive our claim. I would recommend CommInsure.
Only gave the best deal after I went to other insurers online and then compared to CommInsure. I have been with them for some years therefore they should give me the best deal every year without having to go through a comparison every year.
I like CommInsure because it is value for money and it covers all things including floods and cyclones which are important where I live. It also is very good value considering quotes from other companies.
I literally have no idea where my insurance is at right now. I vaguely remember getting the odd renewal letter, but no real interest from them to ensure we are properly or adequately covered - even to put more money in their own pocket.
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