They do not have an account for people who are on a disability pension, strange for a "Community" Bank. They have been charging me $1.50 each time my card is declined. They charge me for every withdrawal plus a card fee. They take about $20 a month off me and refuse to listen when I ask them to explain to me in simple terms how to avoid so many fees. They ask me questions I cannot answer and don't seem to believe my autism affects my comprehension and language skills. They just care about how much money they can take from me and others like me. I have autism so am not good with money but they tell me I have to learn to bank smarter to avoid fees. They do not make allowances for people like me who need an advocate to help them. They treat me like I am trying to do something illegal when I ask can they move me to an account with less fees. I have told them that my family have been with this credit union since it was Mackellar County Council Employees Credit Union, then Manly Warringah Credit Union, then Northern Beaches credit union and now the money hungry uncaring Community First have taken over and just want to make money and introduce fees that were never there and tell me that I signed up for these fees and conditions. I never did but they keep changing their fee structure so I probably didn't understand. I need an advocate to help me change Banks.
Good, customer-oriented service both in physical branches and online. Any requests for assistance are met quickly and efficiently. Very customer friendly online system. Staff are located within Australia. Interest rates paid on deposits are comparable to other FI's. Branch locations could be more numerous, but this seems to be the trend with all FI's.
I love this banking facility as it offers the best customer service. I have had no trouble with my particular branch in all the time I have had dealings with them.They are very competitive in all transactions e.g interest rates for term deposits and general accounts. They treat you like a person and not a number. Always willing to help with a smile on their faces. I would highly recommend them and have done so in the past.
Community First Credit Union is small and only NSW based. The online banking is extremely efficient and Redi teller ATM's can be used as well as ANZ Banks. They are therefore flexible considering they do not have many of their own branches. The very best thing about this banking company is the phone service when you call head office. You are treated as a customer that they know and not just a number, they always have time for you. Thank you very much Community First Credit Union.
The customer service is wonderful, they even know my name at my regular branch. Unfortunately the monthly account keeping fees are huge, I get an average of $30 - $50 in account keeping fees per month. The branches are also few and far between. For these reasons I am sadly switching to another bank.
There staff go out of there way to help you out with anything whether it being a loan or setting up a new account. They let you know at all stages what is going on and if there is a problem what can be done to assist you with getting your loan quicker. Online is really simple and easy to setup and also to use and they are a lot better then the big 4 banks in all aspects
Community First has always been there for help and assistance in every product I have used. Problems seem to sort themselves out before I notice them. All overseas transactions are checked with me with a simple phone call before acted upon. All in all my best banking experience in my short 61 years.
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