No waiting when phoning in inquiries. Customers at my local branch are served quickly, no forms to fill in. Management and staff are always pleasant and helpful in store.
Most of their products are good except the type of fees they charge. They charge you for depositing money over the counter, you are charged fees online where other banks or credit unions don't charge. Mainly, my problems at the moment is with their fee structure. You're even charged for using a redi ATM machine that coincides with credit unions. You don't get charged on the spot but at the end of the month when the other fees come out, and they don't itemised each fee and how much on your bank statement but as a total. So you don't know what you are being charged for unless you work it out yourself.
I'm very happy with my bank, the only problem I have is the monthly fees. I think they should reduce the fees as I'm being charged almost $30 per month.
The bank satisfies our needs but you have to chase them up if they have better programs or other features that could be making my banking a easier task or benefits that maybe of value to me and not just to them.
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