Really terrible experience with CUA ,customer service is terrible and a long process. Also regarding a dispute with a fraudulent transaction process took 2 months and basically denied for no good reason,considering they alerted me within minutes of theft from my card than dispute denied for no good reason,i really dont think they even investigated it even
Have not used this Visa credit card for sometime and when i called up for closing this account - they said i failed identification- what a load of crap. Seems like they don't want to close my account even if I am on credit. This is the second time their customer service makes all these ridiculous questions just to fail you. I'm going to the ombudsman to further my complaint. It's a waste of time dealing with this institution.
The worst bank out there...because when thing go wrong with your credit card, even though you're their customer, they won't help...stay with the big 4 banks it's safer that way.
CUA offer many products including health insurance and car insurance. I have all these products and have had excellent results from them all, including being able to talk to my area CUA Manager when needing advice.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.