I like CUA as their rates are very competitive. Pros: never have to wait long in a queue at the physical branch, friendly helpful staff. Cons: no ATM which means you have to pay to withdraw cash.
We have been with CUA for nearly 30 years. No charges on accounts. Very friendly staff who are always available to help.
I own my home outright with feasible repayments on a single parent pension. I joined because my parents were already members and I have never looked back.
Happy at this stage with this banking institute.
We have a branch telephone number and someone is always available to speak to at our branch. We are able to deal with the same person who is aware of our banking needs and our banking history. A manager is also available via their mobile and has called us out of hours at a time that was suitable to us.
We live in a regional town and the closest branches ( in other regional towns within 45 mins drive) have now closed. All communication is electronic unless we travel a fair distance, but electronic works OK.
CPremium fixed is awesome as you can still pay extra with no restrictions.
Cua have always been either better or on par with other basic variable rates and we have never had a problem with them. They are always friendly in their branches and having the Redi ATMs as part of their service, it makes it easy to find an ATM that won't charge a fee. My only negative is that you have to go into a branch to chase up a better deal. They have a cheaper rate at the moment that I wouldn't have known about if I didn't go into the branch. Maybe I could have been notified about it by an email at the very least. Also depositing in an ATM would be helpful too.
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