Refinanced with CUA for my home loan about 12 months ago and really wish that I had made the switch sooner. The application was simple to initiate and the communication during the entire loan review and setup process was excellent. Our application was approved quickly and the personalised experience with real CUA staff who answered my calls instead of an automated voice program Made everything so easy. I have nothing but good things to say about CUA!
We have had nothing but great support from the team of our local CUA branch during this hard times if covid-19. They have a been understanding and have a very competitive interest rate! I highly recommend them to anyone.
Once you've signed up don't expect to be offered the new lower rates. They are always available to new customers only. It appears they offer lower rates in order to entrap people into higher loan amounts later. Otherwise using the online banking site is fine and easy to use. In terms of getting pre-approval for a home loan - it was pointless. I had to go through everything again in order to be, yet again, approved for the loan amount after home purchase. Very stressful to set up. Would recommend shopping around first before making a home loan commitment with this credit union.
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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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