We love the flexibility offered. Customer service in the branch is outstanding.
Refinanced with CUA for my home loan about 12 months ago and really wish that I had made the switch sooner. The application was simple to initiate and the communication during the entire loan review and setup process was excellent. Our application was approved quickly and the personalised experience with real CUA staff who answered my calls instead of an automated voice program Made everything so easy. I have nothing but good things to say about CUA!
We have had nothing but great support from the team of our local CUA branch during this hard times if covid-19. They have a been understanding and have a very competitive interest rate! I highly recommend them to anyone.
Once you've signed up don't expect to be offered the new lower rates. They are always available to new customers only. It appears they offer lower rates in order to entrap people into higher loan amounts later. Otherwise using the online banking site is fine and easy to use. In terms of getting pre-approval for a home loan - it was pointless. I had to go through everything again in order to be, yet again, approved for the loan amount after home purchase. Very stressful to set up. Would recommend shopping around first before making a home loan commitment with this credit union.
As there are not many branches so face to face queries and transactions can be difficult. When i have popped into a branch, their staff were very helpful.
Worst bank ever to deal with or be assisted!!
I like CUA as they have great customer service, however I have to travel to the city for our nearest branch (45 min). Consequently, we're looking to change.
This bank has been fairly good so far. The main con is that there are no branches anywhere near where I live so it makes things difficult if you want to talk face-to-face with someone.
I like CUA as their rates are very competitive. Pros: never have to wait long in a queue at the physical branch, friendly helpful staff. Cons: no ATM which means you have to pay to withdraw cash.
We have been with CUA for nearly 30 years. No charges on accounts. Very friendly staff who are always available to help.
I own my home outright with feasible repayments on a single parent pension. I joined because my parents were already members and I have never looked back.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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