They have been really easy to deal with. You talk to real people quickly when you call and the customer service is great. The website is really easy to navigate.
Honestly this was my worst lending experience. I work in the same field but applied for personal loan through these guys and this was by far the worst experience, reason being, I was asked 3 types of contracts 2 being my employment contracts, my home loan being 1 of them, home loan statement, and my acceptance letter, on top of my employment letter. I was asked for 3 payslips, and they wanted a loan approval letter for a loan I haven't got yet, this process took a week and half and they said dont proceed with the application if you don't have your future loan loan letter. Being in same line of work I found this to be the worst experience and un-logical, during the process I was told our policies are different to yours, asking for a document for something I don't have has nothing to do with policy.
I've been with CUA for many years and they treat you well and have online banking as well which I find is really easy to use. CUA are trustworthy and dependable. More so than a lot of other big banks.
I like this bank heaps, but they have closed my local branch so I will be looking for a new bank in the future.
I have been with CUA for quite a few years. They provide the best service for bank related affairs and most importantly, loans. They helped me buy my first house and their customer service is great. I will never leave CUA, it is the best bank ever.
I've been trying to set up a Term Deposit for two weeks. They can't seem to get it happening. We can't get to a branch, emails seem too difficult for them, they get lost. I've called many times to get it set up but no luck. Can't believe it.
Good rates and amazing service. Highly recommended to anyone.
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