Defence Bank debit card reviews

This bank is a no nonsense bank. Great for serving and ex-serving members of the defence force.

Price   9 / 10

Features   9 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   9 / 10

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My bank is alway very personable. I quite often will see my loans officer at my branch and she always knows my name. She will always ask how I am and how my family is. When my husband died and I needed to get a loan to pay for my husband's funneral ,the tellers sat me down and expained in a very caring way my options and provided me access to the money within 24 hours.

Price   6 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   -1 / 10

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When ever a hacker or scammer has tried to access my account, which has happened on four occasions now, My bank has rang me, texted me and never once has my money or security been compromised.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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When I go into a branch they know who I am straight away and also when I phone. Excellent service.

Price   7 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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DefCredit is open to anyone. All you have to do is visit any military base. Sign in and tell them where you're going and you are in.

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   8 / 10

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I have been with many banks over the years and Defence bank have served me exceptionally well over the years I have been with them and after some of the disasters I have had with other banks this is great.

Price   8 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   9 / 10

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I like this bank as it is there for our Defence Force personnel & those who have been in the services at some stage. I joined this bank when it was a credit union over 40 years ago & they have looked after my family accounts ever since.

Price   8 / 10

Features   3 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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They are fantastic, so easy and accessible. Great customer service. Interest rates are awesome. I have multiple accounts within the one and it is so fantastic to easily access them and transfer from one to another.

Price   6 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   7 / 10

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Great customer service even though there are few branches. I have not entered a branch for 10 years but still able to complete all my banking needs. The only thing I don't like is the fact I have to pay a monthly fee on my Visa card which my other bank doesn't do. Interest rates on saving accounts are quite good .

Price   7 / 10

Features   3 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   7 / 10

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Given that it is a bank set up for Defence personnel it is not really interested in dealing with Defence members or family. I want old fashioned, "how are you going today?" customer service, not that hard really.

Price   5 / 10

Features   3 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   2 / 10

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I have been with this bank for over 20 years, I have looked at other banks, and even worked for other banks, but service from this one beats them all, from credit cards to mortgages, they have it all covered.

Price   5 / 10

Features   0 / 10

Customer service   5 / 10

Convenience   6 / 10

Trust   7 / 10

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They look after their members extremely well. I would recommend them to anyone especially those just starting out.

Price   8 / 10

Features   2 / 10

Customer service   7 / 10

Convenience   9 / 10

Trust   9 / 10

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I have banked with Defence Bank (Defcredit) for approximately 40 years and without exception they are the most honourable company I have ever dealt with. Nothing is too hard for this mob. From loans to savings right across the board they are the best.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   10 / 10

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Have been with them for a number of years.

Price   7 / 10

Features   -1 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   7 / 10

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Defence Bank actually gives a stuff for their customers.

Price   5 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   -1 / 10

Trust   10 / 10

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The staff have always been friendly and helpful. They offer competitive rates and offer helpful advice and rarely put you on hold.

Price   7 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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I have been with my bank for over 10 years and through not only this service but others as well I would definitely say I am a very happy customer.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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The staff at all Defence Bank Branches are so helpful. Nothing is too much trouble for their customers.

Price   8 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Defence Bank debit card is usable all around the world.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The people at the branches are extremely helpful and take the time to make sure you understand everything properly. Only downside is not enough walk in branches, however plenty of Redi ATMs and NAB ATMs we can use.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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It's easy to use, never a problem and if an error occurs, DefBank fix it immediately!!!

Price   9 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   9 / 10

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I have been a member of Defence Bank (formerly Defence Force Credit Union) for over twelve years and would not consider returning to the "big banks". The staff are always courteous and so helpful and I have never had any issues with fees such as I experienced with other institutions in the past. I trust Defence Bank and will continue to put my finances into their safe-keeping.

Price   7 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Easy banking with great rates for loans!

Price   10 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   10 / 10

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They have so many fees and charges for what used to be a government credit union. You receive less charges and fees on an everyday transaction account with most of the major banks compared to Defence Bank. Their customer service is atrocious when you call them as they have very limited number of locations and even more limited trading hours compred to other institutions. The only bonus is their car loan rates!

Price   3 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   2 / 10

Trust   3 / 10

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I really like the fact that I don't get charged for using my credit facility when I go shopping unlike other banks I have been with in the past.

Price   7 / 10

Features   -1 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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