My bank is alway very personable. I quite often will see my loans officer at my branch and she always knows my name. She will always ask how I am and how my family is. When my husband died and I needed to get a loan to pay for my husband's funneral ,the tellers sat me down and expained in a very caring way my options and provided me access to the money within 24 hours.
i like this bank as i am able to contact them at all times and once i kept putting in wrong password they actually rang me to veryify at what i was trying to do wich i was impressed as it could have been anybody trying to access my account
I have been with many banks over the years and Defence bank have served me exceptionally well over the years I have been with them and after some of the disasters I have had with other banks this is great.
I like this bank as it is there for our Defence Force personnel & those who have been in the services at some stage. I joined this bank when it was a credit union over 40 years ago & they have looked after my family accounts ever since.
They are fantastic, so easy and accessible. Great customer service. Interest rates are awesome. I have multiple accounts within the one and it is so fantastic to easily access them and transfer from one to another.
Great customer service even though there are few branches. I have not entered a branch for 10 years but still able to complete all my banking needs. The only thing I don't like is the fact I have to pay a monthly fee on my Visa card which my other bank doesn't do. Interest rates on saving accounts are quite good .
Given that it is a bank set up for Defence personnel it is not really interested in dealing with Defence members or family. I want old fashioned, "how are you going today?" customer service, not that hard really.
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