Defence Bank debit card reviews

This bank is a no nonsense bank. Great for serving and ex-serving members of the defence force.

Price   9 / 10

Features   9 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   9 / 10

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My bank is alway very personable. I quite often will see my loans officer at my branch and she always knows my name. She will always ask how I am and how my family is. When my husband died and I needed to get a loan to pay for my husband's funneral ,the tellers sat me down and expained in a very caring way my options and provided me access to the money within 24 hours.

Price   6 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

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When ever a hacker or scammer has tried to access my account, which has happened on four occasions now, My bank has rang me, texted me and never once has my money or security been compromised.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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i like this bank as i am able to contact them at all times and once i kept putting in wrong password they actually rang me to veryify at what i was trying to do wich i was impressed as it could have been anybody trying to access my account

Price   6 / 10

Features   4 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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They are always on top of how much is being deducted out of account and ring to see if you know about these deductions.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Homestyle banking. Nothing is too much trouble.

Price   7 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   10 / 10

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When I go into a branch they know who I am straight away and also when I phone. Excellent service.

Price   7 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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A great card

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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DefCredit is open to anyone. All you have to do is visit any military base. Sign in and tell them where you're going and you are in.

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   8 / 10

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They care about me not just getting my money

Price   5 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   4 / 10

Trust   10 / 10

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I have been with many banks over the years and Defence bank have served me exceptionally well over the years I have been with them and after some of the disasters I have had with other banks this is great.

Price   8 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   9 / 10

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I like this bank as it is there for our Defence Force personnel & those who have been in the services at some stage. I joined this bank when it was a credit union over 40 years ago & they have looked after my family accounts ever since.

Price   8 / 10

Features   3 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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They are fantastic, so easy and accessible. Great customer service. Interest rates are awesome. I have multiple accounts within the one and it is so fantastic to easily access them and transfer from one to another.

Price   6 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   7 / 10

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Great customer service even though there are few branches. I have not entered a branch for 10 years but still able to complete all my banking needs. The only thing I don't like is the fact I have to pay a monthly fee on my Visa card which my other bank doesn't do. Interest rates on saving accounts are quite good .

Price   7 / 10

Features   3 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   7 / 10

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Given that it is a bank set up for Defence personnel it is not really interested in dealing with Defence members or family. I want old fashioned, "how are you going today?" customer service, not that hard really.

Price   5 / 10

Features   3 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   2 / 10

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