I have never had a problem, even when away and a sliding door was badly damaged, the repair was done that day by qualified repairer and nothing else was heard. All done there and then, terrific.
We were flooded in 2011 and Defence Service Homes were excellent in dealing with our claim, both property and household contents although we were unable to return to our home for eleven months.
Any insurance claims have been sorted over the phone and by a visit within three days of the original phone call.
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