Customer service is the worst I have ever encountered. Even when I was put through to a branch manager, which I would expect to have higher levels of customer service, she was aggressive from the start of the call with no reason. Their online forms are difficult to fill out, and the information given from customer service contradicts the information given on the forms. This caused me a great deal of time being wasted in trips to have a JP verify my information. Wasted my time and then they were rude about it.
This term deposit product was more than competitive, but the most inviting feature was the overall service the bank provides the customer. Service at Delphi Bank is excellent along with very competitive products with flexibility and other valuable features are winning combinations in my book.
Not only do I recommend this bank to my friends but I have taken all of our family banking, our business banking and our investments to the bank of Cyprus. My only gripe is that there are no direct ATMs available so if I use an ATM I always pay a fee, however the online banking works well & has excellent security features which I love. I have been a customer for the ast 10years and am very satisfied, especially with the personal service I receive and the friendly,efficient response to any queries OR complaints.. wake up big 4!!
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