Customer service is the worst I have ever encountered. Even when I was put through to a branch manager, which I would expect to have higher levels of customer service, she was aggressive from the start of the call with no reason. Their online forms are difficult to fill out, and the information given from customer service contradicts the information given on the forms. This caused me a great deal of time being wasted in trips to have a JP verify my information. Wasted my time and then they were rude about it.
Great perks, unlimited transactions, but really needs to advertise more and emphasise that they are owned by Bendigo Bank (a trusted and well-known bank).
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Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
Minimum deposit of $200 and no withdrawals in the month.
Ongoing bonus rate applied and 5 eligible transactions are made by the linked accountif in the previous month $200 or more is credited to the linked Day2Day Plus account.
Make 5 or more successful card purchases per calendar month using your Up debit card and digital wallets (ATM transactions excluded).
Ongoing bonus rate applied if in the previous month $1,000 or more is credited to the linked Day2Day Plus account and 5 eligible transactions are made by the linked account.
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