Elders car insurance reviews

Very easy to deal with and come through with claims quickly.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   9 / 10

Less

Claim form very extensive and too lengthy.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   6 / 10

Trust   7 / 10

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Great to deal with real people's people.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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They know their products, are very personal in their approach and priced to the market.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   9 / 10

Less

I have had 2 claims with Elders since I've been with them for 10 years. My car was fixed very quickly with no hassles about any part of the claims ! And a lot of other insurance companies charge so much more , or even refuse to insure in the Pilbarra & above !

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Insured for market value not replacement as in new. Bit disappointing as the premiums don't go down in value with the car.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   -1 / 10

Trust   6 / 10

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Because we live rural, it's not always easy making claims but 1 phone call and you can be assured it will be dealt with.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

The years of knowledge and the red and white Elders sign is enough to give you the confidence to trust them with your belongings.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   -1 / 10

Trust   9 / 10

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Great local company to be insured with as they are only a phone call or visit away. Get things sorted very quick!

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   10 / 10

Less

I would never go through Elders again, I live very rurally and I thought Elders was my best option. I was in an accident which happened in December and the car was written off. Elders investigated it, which they do 90% of the time which I did not know. It took the investigator 4 months to get everything organised, then my claim was rejected on the basis of that I didn't declare a speeding fine which I had 4 years ago. Though I had stated that I had had a speeding fine in the past but could not say when, when I applied for insurance. There was absolutely no contact from Elders apart from a rejection letter. I am currently going through their resolution centre which is through QBE who have been great and are in the process of turning over Elders' decision. I would never go or recommend them to anyone as they have no customer service etiquette but are happy to take my money each month? Luckily, in my case, I know I have done nothing wrong but Elders are just trying to get out of paying. I will never use them again!

Value for money   6 / 10

Policy coverage   5 / 10

Customer service   1 / 10

Claims handling   0 / 10

Trust   0 / 10

Less

Customer service on claims is quick and efficiently provided.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

I was involved in an accident while pulled over at an RBT with police witnesses and documentation. The process took 4 months. By that time, I had already had to replace the parts myself as it was my prime work vehicle. Even after sitting down with an agent in their head office and filling out the paperwork and filing it on the day, I felt they still strived to prolong and make the process as long as possible.

Value for money   2 / 10

Policy coverage   1 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   0 / 10

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I like Elders because I can walk in and talk to someone, not a voice on the phone. Personal service that's there when I need it.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Living in the Northwest we are limited to which insurance companies actually cover our area.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   6 / 10

Claims handling   6 / 10

Trust   6 / 10

Less

I don't like being charged a renewal fee when it is the same paperwork every year.

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

My insurance is quick to give a quote, has great staff who follow questions up quickly, have below average premiums and were the only company to do public insurance as well for my driving job. In short, brilliant and will never change.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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Whenever I have needed to make a claim, they have been incredibly helpful and understanding.

Value for money   6 / 10

Policy coverage   5 / 10

Customer service   8 / 10

Claims handling   5 / 10

Trust   8 / 10

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They are professional, quick and easy to deal with. No hassle when ringing and asking questions, seem like nothing is a problem with them.

Value for money   6 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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Great service with competitive rates.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

They are very hard to contact & service is not great.

Value for money   3 / 10

Policy coverage   3 / 10

Customer service   3 / 10

Claims handling   3 / 10

Trust   2 / 10

Less

Very fast and reliable when dealing with claims highly recommend.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

I have not had any trouble with Elders, they have been always been there to help me and the staff are always very good.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Their excess might be a little higher then I want, with a flexible no claim with their rates, when combined with their other policies (under written by QBE) a good level, including free wind screen. I like that they will handle both private & business car insurance as well as Public liability combining for a reasonable premium with a personable connection with the one person that knows you and your policies year after year.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

Local operators who know what I need.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

A great product, however I recently felt let down when my car windscreen was smashed by vandals and I was told this was not covered by my comprehensive car insurance with this company.

Value for money   9 / 10

Policy coverage   6 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   9 / 10

Less