eMoney's interest rates are high and their customer service is slow to respond to requests. There are many better providers in the industry.
Initially i used eMoney for my first home loan. Upon refinancing for a second property I made contact with them weeks ago to confirm discharge of the loan and to confirm settlement dates. They have failed to meet settlement date let alone the earlier date they provided. They are messing with people's lives for the sake of earning interest from money that is rightfully not theirs. Very disappointed at being let down after being a good customer and remaining exponentially in front on my repayments.
I got referred to eMoney through a family friend and rightfully so! I have been struggling to find a reliable lender with enough different products to fit my needs. I went my whole journey with lending specialist called Mahala. She was always there when I had any questions or needed help with my paperwork. Mahala found an incredible product for myself, therefore I ended up refinancing my two other properties with her as well. I ended up saving around $11,500 per year!! I can't recommend eMoney enough!
Have been slow to change variable rates and always cut the minimal amount. My rate started competitively and has become a joke at 3.28 when every lender is in the 2’s I email them every rate cute and it’s all on the drip. The gap between the cash rate keeps widening whilst they also take 2-3 months to pass on changes.
They offer terrible home loan rates. I have been on a fixed rate, which is due to expire and they offer me a very minor reduction in the mid 4%s! This is frustrating and surprising, given the RBA cash rate has dropped by 1.5% since my loan has been fixed. I rang up the "mortgage specialist" and they had no idea about the RBA cash rate or what that meant for bank/lenders interest rates in Australia! It makes me doubt that the so called "mortgage specialist" knows anything about the Australian finance system, and these people are managing my home loan. I am not filled with confidence that they will be able to assist me. They also said they would get back to me within 5-10 working days of my inquiry! NAB were able to change my interest rates for another property in 30 minutes and offered me an interest rate over 1% lower than this eMoney. Avoid eMoney at all costs.
Dealing with one person (Rick) made the home loan process much easier!! The interest rates are very competetive and getting these rates didn't mean cutting back on service - the service and the interest rates are better than the big banks!
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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