Homeloans home loan reviews

Homeloans
Homeloans's overall rating for home loans

(as rated by the Mozo community)

7.3 / 10

based on 3 reviews

Price

Features

Customer service

Convenience

Trust

Featured home loan from Homeloans

Recent Homeloans home loan reviews

Homeloans

Homeloans home loan review

Overall rating   8 / 10

Competitive rates with great customer service

Great "no frills" options for those of us that don't want to be hounded by the banks and want a well priced Mortgage. We all want to live a happy life without the pressure of an over-priced mortgage. Homeloans Ltd has allowed myself and my family...

Full review

Great "no frills" options for those of us that don't want to be hounded by the banks and want a well priced Mortgage. We all want to live a happy life without the pressure of an over-priced mortgage. Homeloans Ltd has allowed myself and my family to achieve this. Every time we have had a question it was easy to access friendly and helpful customer service representatives. We are very happy customers!

    Price   10 / 10

    Features   6 / 10

    Customer service   9 / 10

    Convenience   5 / 10

    Trust   10 / 10

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Eliza (VIC), reviewed almost 4 years ago

Homeloans

Homeloans home loan review

Overall rating   5 / 10

Easy to use

They do not have many bank branches and ATM's here in SA and so this makes it hard to get to the bank. Not the best at how many transactions you can have a month either.

Full review

They do not have many bank branches and ATM's here in SA and so this makes it hard to get to the bank. Not the best at how many transactions you can have a month either.

    Price   5 / 10

    Features   3 / 10

    Customer service   4 / 10

    Convenience   2 / 10

    Trust   5 / 10

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Kristy (SA), reviewed almost 4 years ago

Homeloans

Homeloans home loan review

Overall rating   9 / 10

Excellent rates and superb customer service

I like this online lender because they are very easy to deal with from the get go. I needed a loan quick and they stepped up to the challenge. More importantly, they do what they promise and more. Several times, they have told me they will...

Full review

I like this online lender because they are very easy to deal with from the get go. I needed a loan quick and they stepped up to the challenge. More importantly, they do what they promise and more. Several times, they have told me they will update me on the progress of my loan within a fortnight. Instead of a progress update, I got an approval in half that time! :) A very happy customer here.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   8 / 10

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Mozo reviewer (NSW), reviewed about 4 years ago

Homeloans

Homeloans home loan review

Overall rating   10 / 10

Competitive features and great customer service

We like this provider because they are very connected to what we are wanting from this home loan and are very helpful with any enquiries that we ring about.

Full review

We like this provider because they are very connected to what we are wanting from this home loan and are very helpful with any enquiries that we ring about.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Heather (VIC), reviewed over 4 years ago

Homeloans

Homeloans home loan review

Overall rating   7 / 10

Exceptional customer service

The customer service has always been exceptional each time I have been required to contact our financial institution. The staff were friendly, patient & very helpful with each of my enquiries. If I am ever asked by family and friends, I always...

Full review

The customer service has always been exceptional each time I have been required to contact our financial institution. The staff were friendly, patient & very helpful with each of my enquiries. If I am ever asked by family and friends, I always suggest to check out their products as they may have something for them. This particular institute does not have its own ATMS throughout Australia, however, we can access a few other banking ATMs at no fee cost to us for a limited number of transactions each month. The local branch does not complete cash, eft, bank cheques transactions however many of it services are accessible through Australia Post, Online or by telephone.

    Price   6 / 10

    Features   -1 / 10

    Customer service   9 / 10

    Convenience   6 / 10

    Trust   7 / 10

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Mozo reviewer (SA), reviewed over 4 years ago

Homeloans

Homeloans home loan review

Overall rating   2 / 10

Disgusting

Don't like this bank (call centre) - Very bad communicators - Left to wait in queue for 55 mins - Calls drop out - Other Call Centre staff being heard during my calls on a few occasions laughing loudly during call. ...

Full review

Don't like this bank (call centre) - Very bad communicators - Left to wait in queue for 55 mins - Calls drop out - Other Call Centre staff being heard during my calls on a few occasions laughing loudly during call. - Being belittled by staff member over phone.

    Price   7 / 10

    Features   5 / 10

    Customer service   2 / 10

    Convenience   0 / 10

    Trust   0 / 10

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Mozo reviewer (QLD), reviewed over 4 years ago

Homeloans

Homeloans home loan review

Overall rating   8 / 10

Hastle free service

Simple and easy service...only if other lenders could be like this.

Full review

Simple and easy service...only if other lenders could be like this.

    Price   9 / 10

    Features   8 / 10

    Customer service   8 / 10

    Convenience   9 / 10

    Trust   8 / 10

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Peter (VIC), reviewed over 4 years ago

Homeloans

Homeloans home loan review

Overall rating   3 / 10

After recent chat I'm disgusted and changing banks

Well I have to admit until the last phone call I have had with Homeloans I am absolutely disgusted in the way the person on the phone has just spoken with me. I recently bought a new home, after selling my last one and my mortgage was with...

Full review

Well I have to admit until the last phone call I have had with Homeloans I am absolutely disgusted in the way the person on the phone has just spoken with me. I recently bought a new home, after selling my last one and my mortgage was with Keystart My house is now getting close to lockup. I decided to contact Homeloans so I can arrange an additional $10k to finish off floor coverings and blinds etc. The person Carry or someone on the phone just well and truly blew me off and was shockingly rude to me down the phone. Saying you have no chance of lending money, your house isn't even complete yet, and I have no equity in my house. My reply was that OK, seeing as though Homeloans has taken on my mortgage on credit cards I thought I'd give you first option to fund the extra $10000. He pretty much laughed in my face saying its not going to happen. I then mentioned other banks have been throwing money at me so that's not a problem for funds but I'd prefer to keep it with my mortgage bank. He then went on saying my lend is at 99% and I paid a $25k mortgage lenders insurance. I said I'm only here giving you the option and if not I'll take my business elsewhere, to which he laughed again and ended up hanging the phone up on me. Are you for real? I have been 100% happy with everything Homeloans has sorted for me up until this point. I might have only been with you for the last 3 months organizing progress payments. I've now already decided to change banks after a 6 month period just because of this one rude childish 'customer service' consultant on the other end of the phone. Not happy.

    Price   8 / 10

    Features   8 / 10

    Customer service   0 / 10

    Convenience   4 / 10

    Trust   9 / 10

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Mozo reviewer (WA), reviewed over 4 years ago

Homeloans

Homeloans home loan review

Overall rating   9 / 10

Best rates and features

Was easy to deal with, and some of the best rates and features on the market.

Full review

Was easy to deal with, and some of the best rates and features on the market.

    Price   9 / 10

    Features   9 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

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Mozo reviewer (NSW), reviewed over 4 years ago

Homeloans

Homeloans home loan review

Overall rating   2 / 10

Poor customer experience, high unexpected fees

Too many unexpected fees, can't get on the lowest interest package and little ability to negotiate. I went through broker and have never had any personal contact despite a couple of escalated complaints, poor customer service. My house is...

Full review

Too many unexpected fees, can't get on the lowest interest package and little ability to negotiate. I went through broker and have never had any personal contact despite a couple of escalated complaints, poor customer service. My house is under contract and settles in two working days, except its been held up by homeloans unless I pay another valuation fee. My issue is I payed for one two weeks ago for practical completion and for final payment to the builder, this one is pure extortion as they have leverage over the settlement - no pay - no settle. Not much I can do. The sale price is $100k over the finance amount so everybody should be happy.....not Home loans, they still want their valuation fee saying we get charged by the wholesaler. So why don't they say no to the wholesale funder ( advantedge) on behalf of the customer? Answer: because they don't care as long as they get your money. Stay well away from companies like Homeloans that aren't prepared to do what's right for the customer.

    Price   2 / 10

    Features   4 / 10

    Customer service   2 / 10

    Convenience   2 / 10

    Trust   1 / 10

Less

Mark (SA), reviewed over 4 years ago

Homeloans

Homeloans home loan review

Overall rating   4 / 10

Low initial rates quickly rise, not recommended.

We took out two successive mortgages with Homeloans Ltd. On each occassion the initially attractive interest rates became progressively less competitive, steadily creeping up against other banks offerings, and their own advertised rates. We have...

Full review

We took out two successive mortgages with Homeloans Ltd. On each occassion the initially attractive interest rates became progressively less competitive, steadily creeping up against other banks offerings, and their own advertised rates. We have now taken out a mortgage with loans.com.au, who passed on the recent interest rate in full.

    Price   5 / 10

    Features   8 / 10

    Customer service   5 / 10

    Convenience   8 / 10

    Trust   3 / 10

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Peter (QLD), reviewed over 4 years ago

Homeloans

Homeloans home loan review

Overall rating   0 / 10

Homeloans ended our hopes of owing a home

After three years of asking for financial assistance, after my partner was diagnosed with possible MS and being ignored, Homeloans finally sent letters asking for full payment of arrears (despite years of knowing our financial situation) or they...

Full review

After three years of asking for financial assistance, after my partner was diagnosed with possible MS and being ignored, Homeloans finally sent letters asking for full payment of arrears (despite years of knowing our financial situation) or they would start repossession of the house. We were hoping they were offering assistance however it was not to be. We finally relinquished our dream home to Homeloans who quite happily continued to charge interest and late charges despite us being locked out of the house for 6 months. At the auction the house was sold for 90% of its value without a thought. Finally, the short fall because they sold the house cheap, including nearly $30,000 in charges was passed onto us. So, in summary, we went in four short years from having $36,000 in our accounts to being $100,000 out of pocket. No other financial institution was involved other than Homeloans. It was the worst decision or our lives to take out a mortgage with Homeloans and now we will be quite literally paying for that decision for the rest of our lives.

    Price   3 / 10

    Features   8 / 10

    Customer service   1 / 10

    Convenience   1 / 10

    Trust   0 / 10

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Tim (QLD), reviewed over 4 years ago

Homeloans

Homeloans home loan review

Overall rating   7 / 10

Fantastic interest rate, which certainly helps our family in tough times. Our main bank Westpac couldn't beat them. Only problem is not having any branches to actually go into like a bank. Our family mainly does banking by phone, but for Homeloans...

Full review

Fantastic interest rate, which certainly helps our family in tough times. Our main bank Westpac couldn't beat them. Only problem is not having any branches to actually go into like a bank. Our family mainly does banking by phone, but for Homeloans Ltd its just deducted each month from another bank account. They do have a very good customer service help line and you don't have to wait too long to be served.

    Price   7 / 10

    Features   6 / 10

    Customer service   7 / 10

    Convenience   1 / 10

    Trust   6 / 10

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Sheree (WA), reviewed over 6 years ago

Homeloans

Homeloans home loan review

Overall rating   2 / 10

The interest rates aren't competitive and they lock you in for 3 years (as in you pay a fine for paying out the mortgage during this time). They put the interest rates up above the reserve bank's increases, but don't communicate to you what...

Full review

The interest rates aren't competitive and they lock you in for 3 years (as in you pay a fine for paying out the mortgage during this time). They put the interest rates up above the reserve bank's increases, but don't communicate to you what percentage it has gone up by, only the new monthly amount.

    Price   2 / 10

    Features   1 / 10

    Customer service   4 / 10

    Convenience   1 / 10

    Trust   2 / 10

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Rebecca (SA), reviewed almost 7 years ago

Homeloans

Homeloans home loan review

Overall rating   0 / 10

Home loans Ltd have been ripping me off for the last few years by loading up my interest rates way above what their current advertised rate is for the exact same variable loan. I would not recommend anyone go with them. I would greatly appreciate...

Full review

Home loans Ltd have been ripping me off for the last few years by loading up my interest rates way above what their current advertised rate is for the exact same variable loan. I would not recommend anyone go with them. I would greatly appreciate the help from a real bank.

    Price   0 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

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Kym (SA), reviewed almost 7 years ago

Homeloans

Homeloans home loan review

Overall rating   3 / 10

When we first applied they were fantastic and then they made so many mistakes that our settlement was delayed. Too many empty promises.

Full review

When we first applied they were fantastic and then they made so many mistakes that our settlement was delayed. Too many empty promises.

    Price   8 / 10

    Features   3 / 10

    Customer service   2 / 10

    Convenience   -1 / 10

    Trust   5 / 10

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Mozo reviewer (WA), reviewed about 7 years ago

Homeloans

Homeloans home loan review

Overall rating   9 / 10

Great interest rate and no monthly fees. The only problem I had was when I was looking at refinancing with Homeloans Ltd. I couldn't get a response despite several calls, so ended up going through a mortgage broker at reduced application fee. Yes...

Full review

Great interest rate and no monthly fees. The only problem I had was when I was looking at refinancing with Homeloans Ltd. I couldn't get a response despite several calls, so ended up going through a mortgage broker at reduced application fee. Yes they still had the best home loan product.

    Price   9 / 10

    Features   9 / 10

    Customer service   9 / 10

    Convenience   7 / 10

    Trust   8 / 10

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Jacqui (QLD), reviewed almost 9 years ago

Homeloans

Homeloans home loan review

Overall rating   9 / 10

    Price   5 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   / 10

    Trust   10 / 10

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Mozo reviewer (QLD), reviewed about 9 years ago

Homeloans

Homeloans home loan review

Overall rating   5 / 10

    Price   4 / 10

    Features   5 / 10

    Customer service   5 / 10

    Convenience   5 / 10

    Trust   5 / 10

Less

Mozo reviewer (NSW), reviewed about 9 years ago

Homeloans

Homeloans home loan review

Overall rating   6 / 10

    Price   4 / 10

    Features   4 / 10

    Customer service   7 / 10

    Convenience   8 / 10

    Trust   6 / 10

Less

Mozo reviewer (QLD), reviewed about 9 years ago

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Home loan comparisons on Mozo - rates updated daily

  • MOZO EXPERTS CHOICE AWARDS 2016

    loans.com.au Essentials Variable 80 Homebuyer Special (Owner Occupier, Principal & Interest)

    loans.com.au Essentials Variable 80 Homebuyer Special (Owner Occupier, Principal & Interest)

    • A super-low rate available to purchases and 20% minimum deposit required
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product

    interest rate

    3.54% p.a. variable

    comparison rate*

    3.56% p.a.

    upfront fees

    $520

    Go to site

    More info

    • A super-low rate available to purchases and 20% minimum deposit required
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product
    • Interest rate: 3.54% p.a. variable
    • Comparison rate*: 3.56% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $1,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.2

    Based on 202 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2016

    Featured product

     

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • No monthly fees
    • 20% minimum deposit required

    interest rate

    3.62% p.a. variable

    comparison rate*

    3.62% p.a.

    upfront fees

    $0

    Go to site

    More info

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • No monthly fees
    • 20% minimum deposit required
    • Interest rate: 3.62% p.a. variable
    • Comparison rate*: 3.62% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $700,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    4.8

    Based on 56 UBank home loan reviews

    Need more information?
    Go to site

    More info

  • State Custodians Low Rate Home Loan with Offset (LVR<80%, Owner Occupier, Principal & Interest)

    State Custodians Low Rate Home Loan with Offset (LVR<80%, Owner Occupier, Principal & Interest)

    • $0 Application Fee, Free Redraws, Extra Repayments
    • P&I or Interest Only Up to 5yrs
    • Free 100% Offset Account

    interest rate

    3.64% p.a. variable

    comparison rate*

    3.67% p.a.

    upfront fees

    $286

    Go to site

    More info

    • $0 Application Fee, Free Redraws, Extra Repayments
    • P&I or Interest Only Up to 5yrs
    • Free 100% Offset Account
    • Interest rate: 3.64% p.a. variable
    • Comparison rate*: 3.67% p.a.
    • Upfront fees: $286
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.7

    Based on 3 State Custodians home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2016

    Newcastle Permanent Discounted Variable Home Loan (Owner Occupier, Principal & Interest) (Premium Plus Package)

    Newcastle Permanent Discounted Variable Home Loan (Owner Occupier, Principal & Interest) (Premium Plus Package)

    • 100% Offset Facility
    • $0 application fee for Personal and Car Loans
    • Additional repayments and redraws at any time

    interest rate

    3.64% p.a. variable

    comparison rate*

    4.03% p.a.

    upfront fees

    $0

    Go to site

    More info

    • 100% Offset Facility
    • $0 application fee for Personal and Car Loans
    • Additional repayments and redraws at any time
    • Interest rate: 3.64% p.a. variable
    • Comparison rate*: 4.03% p.a.
    • Upfront fees: $0
    • Ongoing fees: $395.00 yearly
    • Discharge fee:
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $150,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.5

    Based on 80 Newcastle Permanent home loan reviews

    Need more information?
    Go to site

    More info

  • HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    • Owner occupier only
    • Available to new borrowings to HSBC of $50,000 or more
    • Your own Personal Relationship Manager

    interest rate

    3.65% p.a. variable

    comparison rate*

    3.66% p.a.

    upfront fees

    $0

    Go to site

    More info

    • Owner occupier only
    • Available to new borrowings to HSBC of $50,000 or more
    • Your own Personal Relationship Manager
    • Interest rate: 3.65% p.a. variable
    • Comparison rate*: 3.66% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $7,500,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.1

    Based on 32 HSBC home loan reviews

    Need more information?
    Go to site

    More info

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*The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a home loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years, and applies only to this example. Different amounts and terms will result in different comparison rates. Full comparison rate schedules are available from lenders. Costs such as redraw fees or early repayment fees, and savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

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