Opening an account is an easy choice especially when they offer a great interest rate on savings. I do find however that any changes to be made to the account is best made over the phone and never in writing as they tend to loose paperwork customers send by mail. This is very frustrating. Internet banking is easy and very handy but a lack of branches around Australia is also very frustrating.
It has fantastic security for both online and card services. Today got an email as they thought someone was trying to access my account illegally and they put a stop to it, saved me over a thousand dollars.
HSBC call themselves 'the worlds local bank'. Being an avid traveller I signed up for an Australian account with them in the hope that it would be straight forward if I needed to access my money overseas. However when I went to the UK, the branch I entered to transfer money informed me that they could not help me due to my account being a 'non-English account'. This is possibly the worst bank in the world. Stick with Westpac.
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