Spoke to Hunter United seeking a home loan for construction. From the start, I was told the finances looked great, LVR of less than 50%, income well within that required to service the loan. They asked for lots of paperwork, all the usual stuff, and then I just kept getting told it was just going to take time considering the current working climate. After 5 weeks of waiting I have now been told that is not in their policy to even consider us for a loan. No reason offered. Nothing. Terrible customer service. Impossible to get straight answers. Don't waste your time looking at their attractive rates. Go for a larger and more well known lender.
I love the friendly staff and feeling of personalised banking. When applying for the home loan, they were very professional and helpful, like I was dealing with friends. I've been banking with them for nearly 30 years and couldn't be happier with my experience.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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