Absolutely dreadful policies. All I want is to change my address, as I no longer live in NSW, but apparently it can not be done because I do not have internet banking, something I could not set up as I no longer live in the state. They have to email me forms, requiring me to fill in and post back to them even though they verified my identity over the phone. Strange that when I missed some payments they wanted my address to send threatening letters to me, but will not voluntarily change it so I can get my monthly statements, which they will not email to me. However they will email me letters from their collection agency when I am $40 over my limit, something which would not happen if they changed my address as requested and sent out my statements.
I recently went through a messy separation with a partner where proceeds from the sale of our house were being disputed and took months to resolve. During the months the dispute resolution was going on, the 3 credit cards I had in my name were not paid and creditors began black listing me. The only card that had put in the effort all the way to keep me in the green was the IMB. While I was not able to get more credit for them it was the safest way, and am thankful for it now.
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